Faith Samuel

IT Manager

• Job Details:Oversee overall technology infrastructural functions and administration ensuring continual optimization. Assess risks and provide recommendations as well as proactive mitigation measures. Installed and sustained a networking system and ensured a developed business continuity system. Ensure optimal functionality of technology infrastructures with the premises. Initiate innovative solutions to enhance digital publicity. Relate with vendors to ensure best service delivery. Provide training to staff on proper use of software programs and equipment.

Country IT Officer

• Job Details:Effectively installed, managed, and provided support to over 200+ computers. Slashed operational costs significantly by effectively negotiating IT items pricing and fees, while maintaining quality in business continuity. Reformed internet service structure and provided stable solution across offices. Maintained general company IT infrastructure in accordance to global best practice. Consistently trained staff on user business apps, awareness on information security, and cyber threats. Setup IoT tools for on-premise and virtual meetings. Setup systematic data backup for disaster recovery. Provided cost-effective IT solutions. Automated manual data entries for scalability. Developed and enforced IT guiding policy consistent with HQ policies. Developed a robust and constantly updated IT asset registry. Performed periodic IT audits on new and existing assets. Provided professional advice on ICT related purchases. Installed printers, copiers, laptops and desktop computers and resolved associated issues. Ensured local and endpoint antivirus software are functional, then tracked licenses for notification of renewal time; conducted routine scanning against threats. Set up a help desk system to record requests.

Ad-hoc IT Support Officer

• Job Details:Setup and configured over 2000+ tablets for field survey. Translated application languages from English to others for rural area engagements. Provided technical support for participant trainings and presentations. Setup tracker on all survey devices. Provided IT support services to ensure fluid operation for successful and accurate HIV/AIDS data collection across the Nigerian six geopolitical zones. Maintained uptime of IT tools and devices for operation. Assisted teams with data collection and integrity. Provisioned tablets and devices with required apps for survey.