Faisel Sherif Al Ansary

Airport Service AgentFull Time

• Job Details:Proactively check information in knowing our customers by checking their profile, preferences and onward details. Actively be involved in suggesting new ideas and providing recommendations using positive language on the improvement of the overall service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. Ensure the highest standard of customer service is provided to all customers by assisting with all relevant information required. Keep abreast of Emirates Group news and updates to ensure relevant professionalism and company standards are maintained. Understand all customer needs and actively promote solutions that will cater to them either by going the extra mile or promoting company products which would generate additional income. Add a personal touch to the customer experience and recommend/promote brand products. Clear and concise communication with the ability to show empathy towards customers and use positive language. Ability to manage difficult conversations, resolve conflict, maintain self-control and show patience at all times during customer interactions. Ability to effectively listen to the customer requests to determine requirements and offer the most appropriate solutions. Ability to adapt to changing business processes or procedures, ensuring all processes are followed and procedures/rules are adhered to at all times.

Customer Service RepresentativeFull Time

• Job Details:Handling customers’ orders, requests, complaints and providing administrative support. Reviewing orders and contacting our customers through many channels: web-chat, Tickets, Emails, Phone calling.

Customer Service RepresentativeFull Time

• Job Details:Handling technical support inquiries related to Etisalat UAE services. Promoting new products and devices to customers. Solving technical product issues and questions that our customers, re-sellers and personnel report to us. Communicate directly with them using phone. Keeping customers happy with prompt responses and excellent communication. Reporting product issues to development. Coordinating with different teams to solve issues in a timely manner.