Basic Info

Faisel Al Ansary

5 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Talent Operations Support at Wuzzuf

Experience Details

Talent Operations Support

Customer Service/Support, Administration

Experienced (Non-Manager)

Administering the online scheduling platform of WUZZUF Assessments and test reservation system.
Data entry and management of candidates' information.
Greeting candidates, verifying candidate identification, and providing administrative support.
Monitoring the assessment process and maintaining WUZZUF's policies and guidelines.
Maintaining office standards and managing supplies and stationary.
Providing office assistance to different team members.
Handling job seekers inquiries and requests through ticketing process.


Company Details

Wuzzuf

Cairo, Egypt

N/A

Computer Software, Human Resources , Information Technology Services

N/A

Mar 2017 to present (2 months)
Customer Service agent at Lynks

Experience Details

Customer Service agent

Customer Service/Support

Experienced (Non-Manager)

Handling customer’s orders, requests and complaints.
Reviewing orders and contacting our customers through many channels: web-chat, what’s app, Tickets, Emails, Front desk, Phone calling and Facebook.


Company Details

Lynks

Cairo, Egypt

51-100 employees

Consumer Services , Internet/E-commerce

https://www.lynks.com

Apr 2015 to Feb 2017 (1 year 10 months)
Customer relationship officer at YAQEEN FOR SPORTS EDUCATION AND ENTERTAINMENT

Experience Details

Customer relationship officer

Sales/Retail

Experienced (Non-Manager)

Guiding our customers through the Gym also giving a tour for new ones.
Handling existing members with their needs.
Following up with potential visitors as part of my as a sales member too.


Company Details

YAQEEN FOR SPORTS EDUCATION AND ENTERTAINMENT

Cairo, Egypt

101-500 employees

Health, Wellness and Fitness , Sports

https://www.facebook.com/pages/Yaqeen-Group-for-sports-and-entertainment/319832564796330

May 2014 to Nov 2014 (6 months)
Customer Service Agent at BDO Esnad

Experience Details

Customer Service Agent

Customer Service/Support

Student

Answer phones professionally.
Respond quickly and effectively to requests received through the employees.
Ask questions to determine nature of problem.
Provide technical assistance and support for incoming queries.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about problem-solving process.


Company Details

BDO Esnad (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring , Telecommunications, Human Resources

http://www.esnad-bpo.com/

Mar 2013 to May 2014 (1 year 2 months)
Senior Assistant team leader at ECCO outsourcing

Experience Details

Senior Assistant team leader

Customer Service/Support

Student

Managing and leading the team.
Daily report for the target and tasks done.
Creating schedule on weekly basis.
Provide continual evaluation of processes and procedures.
Support quality team.
Address disciplinary and/or performance problems according to company policy.
Give a full technical Training also guide the existing and new agents.


Company Details

ECCO outsourcing (multinational)

Cairo, Egypt

N/A

Telecommunications, Outsourcing/Offshoring

http://www.eccooutsourcing.com/

Apr 2012 to Dec 2012 (8 months)
Data entry agent at ECCO outsourcing

Experience Details

Data entry agent

Customer Service/Support

Student

Data entry for a multinational company based in Holland and creating a data base for registered trademarks in Middle east by working on an Online application recording :
1. Owners names, their addresses and headquarters.
2. Agents names, their addresses and headquarters in each country.
3. Photo or Logo for the trade mark itself.
4. Type of product or services they provide.
5. Full description of the industry they are registered under.


Company Details

ECCO outsourcing (multinational)

Cairo, Egypt

N/A

Telecommunications, Outsourcing/Offshoring

http://www.eccooutsourcing.com/

Mar 2012 to Apr 2012 (1 month)

Education

Bachelor's Degree in Mass Communication

Education Details

Bachelor's Degree

Mass Communication

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2009 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Ibn Khattab

Egypt

2009

C / Good / 65 - 75%

N/A

Omar Ibn Khattab
2009
This profile is fresh!
Last update 15 days ago.

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Profile Skills and Keywords

AdaptiveAdministrationAdobe FlashAdobe PhotoshopApple MacintoshBDO EsnadBusiness DevelopmentCiscoCommunicatorComputer SoftwareConsumer ServicesCustomer Relationship OfficerCustomer ServiceCustomer Service AgentCustomer Support & ServicesCustomer-orientedData Entry AgentE-commerceECCO OutsourcingEnglishFlexibleHealth, Wellness And FitnessHuman ResourcesInformation Technology ServicesInternetInternet SearchLeaderMass CommunicationMicrosoft OfficeMicrosoft WindowsOffshoringOutsourcingQuality AssuranceRetailSalesSenior Assistant Team LeaderSportsSupportTalent Operations SupportTeam PlayerTelecommunicationsZendeskZopim Live Chat

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

5-7 years

zendesk

zendesk

: Expert

: High

:

1-3 years

zopim live chat

zopim live chat

: Expert

: High

:

1-3 years

Adobe Flash

Adobe Flash

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Apple Macintosh

Apple Macintosh

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Little knowledge

: Medium

:

Less than 1 year

Cisco

Cisco

: Little knowledge

: Medium

:

1-3 years

Fields of Expertise

customer support & services

customer support & services

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Medium

:

1-3 years

Human resources

Human resources

: Beginner

: Medium

:

Less than 1 year

Quality assurance

Quality assurance

: Beginner

: Little

:

Less than 1 year

Key Skills

Leader, Communicator, Customer-oriented, Flexible / Adaptive, Team Player

Online Presence

http://eg.linkedin.com/pub/faisel-al-ansary/64/a60/b80http://www.facebook.com/FUNNOoOohttps://twitter.com/FaiselSherif

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