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Faisel Sherif Al Ansary

Work is to gain experience and knowledge

Dubai, United Arab Emirates

Work Experience

  • Airport Service AgentFull Time

    Emirates

    May 2022 - Present -3 yrs, 2 months

    United Arab Emirates , Dubai

    • Job Details:Proactively check information in knowing our customers by checking their profile, preferences and onward details. Actively be involved in suggesting new ideas and providing recommendations using positive language on the improvement of the overall service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. Ensure the highest standard of customer service is provided to all customers by assisting with all relevant information required. Keep abreast of Emirates Group news and updates to ensure relevant professionalism and company standards are maintained. Understand all customer needs and actively promote solutions that will cater to them either by going the extra mile or promoting company products which would generate additional income. Add a personal touch to the customer experience and recommend/promote brand products. Clear and concise communication with the ability to show empathy towards customers and use positive language. Ability to manage difficult conversations, resolve conflict, maintain self-control and show patience at all times during customer interactions. Ability to effectively listen to the customer requests to determine requirements and offer the most appropriate solutions. Ability to adapt to changing business processes or procedures, ensuring all processes are followed and procedures/rules are adhered to at all times.
  • Customer Service RepresentativeFull Time

    Justclean

    Jun 2020 - May 2022 -1 yr, 11 months

    United Arab Emirates , Dubai

    • Job Details:Handling customers’ orders, requests, complaints and providing administrative support. Reviewing orders and contacting our customers through many channels: web-chat, Tickets, Emails, Phone calling.
  • Customer Service RepresentativeFull Time

    Etisalat UAE

    Nov 2018 - Apr 2020 -1 yr, 5 months

    United Arab Emirates , Dubai

    • Job Details:Handling technical support inquiries related to Etisalat UAE services. Promoting new products and devices to customers. Solving technical product issues and questions that our customers, re-sellers and personnel report to us. Communicate directly with them using phone. Keeping customers happy with prompt responses and excellent communication. Reporting product issues to development. Coordinating with different teams to solve issues in a timely manner.
  • Talent Operations SpecialistFull Time

    Wuzzuf

    Mar 2017 - Sep 2018 -1 yr, 6 months

    Egypt , Cairo

    • Job Details:Administering the online scheduling platform of WUZZUF Assessments and test reservation system. Data entry and management of candidates’ information. Greeting candidates, verifying candidate identification, and providing administrative support. Monitoring the assessment process and maintaining WUZZUF’s policies and guidelines. Maintaining office standards and managing supplies and stationary. Providing office assistance to different team members. Handling job seekers inquiries and requests through ticketing process. Handling Talent Center front desk Cash/Credit transactions.
  • Education

    • Bachelor's Degree in Mass Communication

      Cairo University (CU)

      Jan 2009 - Jan 2015 - 6 yr

    Verified Badges

    General Abilities Badges:

      Skills

      • Customer Service
      • Office Administration
      • Microsoft Windows
      • Internet
      • Hard Skills
      • zopim live chat
      • Helpscout
      • Zendesk
      • Freshdesk
      • apple macintosh
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      Languages

      • English

        Fluent
      • Arabic

        Fluent

      Training & Certifications

      • Soft Skills

        BDO Esnad, ECCO, Lynks, Raya Contact Center·2017
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