Basic Info

Name: Faisel Al Ansary

Professional Experience: 5 years

Location: Cairo Governorate, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Talent Operations Support at Wuzzuf

Experience Details

Job Title: Talent Operations Support

Job Role: Customer Service/Support, Administration

Career Level: Experienced (Non-Manager)

Job Details: Administering the online scheduling platform of WUZZUF Assessments and test reservation system.
Data entry and management of candidates' information.
Greeting candidates, verifying candidate identification, and providing administrative support.
Monitoring the assessment process and maintaining WUZZUF's policies and guidelines.
Maintaining office standards and managing supplies and stationary.
Providing office assistance to different team members.
Handling job seekers inquiries and requests through ticketing process.

Company Details

Name: Wuzzuf

Location: Cairo, Egypt

Size: N/A

Industries: Computer Software, Human Resources , Information Technology Services

Website: N/A

Mar 2017 to present (4 months)

Customer Service agent at Lynks

Experience Details

Job Title: Customer Service agent

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: Handling customer’s orders, requests and complaints.
Reviewing orders and contacting our customers through many channels: web-chat, what’s app, Tickets, Emails, Front desk, Phone calling and Facebook.

Company Details

Name: Lynks

Location: Cairo, Egypt

Size: 51-100 employees

Industries: Consumer Services , Internet/E-commerce

Website: https://www.lynks.com

Apr 2015 to Feb 2017 (1 year 10 months)

Customer relationship officer at YAQEEN FOR SPORTS EDUCATION AND ENTERTAINMENT

Experience Details

Job Title: Customer relationship officer

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: Guiding our customers through the Gym also giving a tour for new ones.
Handling existing members with their needs.
Following up with potential visitors as part of my as a sales member too.

Company Details

Name: YAQEEN FOR SPORTS EDUCATION AND ENTERTAINMENT

Location: Cairo, Egypt

Size: 101-500 employees

Industries: Health, Wellness and Fitness , Sports

Website: https://www.facebook.com/pages/Yaqeen-Group-for-sports-and-entertainment/319832564796330

May 2014 to Nov 2014 (6 months)

Customer Service Agent at BDO Esnad

Experience Details

Job Title: Customer Service Agent

Job Role: Customer Service/Support

Career Level: Student

Job Details: Answer phones professionally.
Respond quickly and effectively to requests received through the employees.
Ask questions to determine nature of problem.
Provide technical assistance and support for incoming queries.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about problem-solving process.

Company Details

Name: BDO Esnad (multinational)

Location: Cairo, Egypt

Size: N/A

Industries: Outsourcing/Offshoring , Telecommunications, Human Resources

Website: http://www.esnad-bpo.com/

Mar 2013 to May 2014 (1 year 2 months)

Senior Assistant team leader at ECCO outsourcing

Experience Details

Job Title: Senior Assistant team leader

Job Role: Customer Service/Support

Career Level: Student

Job Details: Managing and leading the team.
Daily report for the target and tasks done.
Creating schedule on weekly basis.
Provide continual evaluation of processes and procedures.
Support quality team.
Address disciplinary and/or performance problems according to company policy.
Give a full technical Training also guide the existing and new agents.

Company Details

Name: ECCO outsourcing (multinational)

Location: Cairo, Egypt

Size: N/A

Industries: Telecommunications, Outsourcing/Offshoring

Website: http://www.eccooutsourcing.com/

Apr 2012 to Dec 2012 (8 months)

Data entry agent at ECCO outsourcing

Experience Details

Job Title: Data entry agent

Job Role: Customer Service/Support

Career Level: Student

Job Details: Data entry for a multinational company based in Holland and creating a data base for registered trademarks in Middle east by working on an Online application recording :
1. Owners names, their addresses and headquarters.
2. Agents names, their addresses and headquarters in each country.
3. Photo or Logo for the trade mark itself.
4. Type of product or services they provide.
5. Full description of the industry they are registered under.