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Faisal Mostafa Mahmoud

Quality Assurance Senior officer at Seera Group- Travel Management

Shubra, Cairo, Egypt

Work Experience

  • Quality Assurance Senior officerFull Time

    Seera Group- Travel Management

    Mar 2019 - Present -6 yrs, 4 months

    • Quality Assurance OfficerFull Time

      Seera Group- Travel Management

      Mar 2018 - Mar 2019 -1 yr

      • Consumer ACTIVATION RepresentativeFull Time

        Vodafone Egypt

        Jan 2016 - Mar 2018 -2 yrs, 2 months

        • Consumer Collection AdvisorFull Time

          Vodafone Egypt

          Jan 2014 - Jan 2016 -2 yrs

            • Education

            • Bachelor's Degree in Bachelor Degree of Tourism & Hotels Guidance Department

              Helwan University

              Jan 2010 

            • Bachelor Tourism and Hotels Guidance Department in Hotels

              Helwan University

              Jan 2006 - Jan 2010 - 4 yr

            • High School - Thanaweya Amma

              Qalioub Secondary School

              Jan 2005 

            Achievements

            Create the Knowledge base for all call center across Elaa company on Sales force. Create the Quality system and the score card on salesforce. Create and Publish template response On salesforce.

            Skills

            • • Data Analysis
            • • Digital Marketing (Google)
            • • Adobe premiere (Creative click)
            • • TOT (training of trainer) (Best Future)
            • • Coaching Techniques

            Languages

            • Arabic

              Fluent

            Training & Certifications

            • Montage

              Creative Click·2020

            • Advanced Amadeus

              Nazih Center·2019

            • Basic Amadeus

              Nazih Center·2018

            • TOT

              Best Future·2016

            • PMP

              ECC·2015
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