Faisal Hasan

Lead Business Analyst

• Job Details:Led full-cycle implementation of enterprise SaaS solutions for top-tier clients, including requirement gathering, sprint planning, development coordination, UAT, training, and support. Performed detailed gap analyses to identify discrepancies between current operational processes and desired future states, recommending targeted improvements. Collaborated with C-level stakeholders to ensure solution alignment, drive adoption, and maintain client satisfaction throughout implementation. Owned post-go-live customer success activities, including issue resolution and solution optimization for enterprise accounts.

Business Analyst – SaaS Onboarding & Implementation

• Job Details:Handled onboarding and delivery for small business clients, conducting requirement analysis and coordinating directly with internal teams. Collaborated with clients to align their business goals with tailored solutions using Asset Infinity’s SaaS platform, driving adoption and process optimization. Supported backlog grooming, sprint planning, and functional testing cycles. Created user manuals and coordinated with training teams for post-go-live support.