Faisal Hafiz

Operations & Account Specialist

• Job Details:Coordinated transport bookings for Umrah pilgrims, ensuring timely arrangements and efficient service delivery. Maintained accurate records of financial transactions and reconciled accounts, reducing discrepancies by 12%. Implemented systems to track transport schedules and customer requirements, improving operational efficiency. Fostered strong relationships with service providers, optimizing booking processes and minimizing delays.

Accounts and Credit Control

• Job Details:Monitored and managed accounts receivable and credit limits, reducing overdue accounts by 15%. Collaborated with clients to resolve billing and payment discrepancies, achieving a 95% resolution rate within SLA. Conducted detailed credit risk assessments and ensured compliance with credit policies, minimizing default rates by 10%. Prepared financial reports and reconciliations for management, enhancing visibility into credit and collections performance.

Sales and Account Executive

• Job Details:Managed client accounts, ensuring timely communication and fostering long-term relationships, resulting in a 20% increase in customer retention. Coordinated sales strategies and executed marketing plans to drive revenue growth, achieving sales targets consistently. Analyzed customer requirements to provide tailored solutions, boosting overall customer satisfaction rates by 15%. Oversaw inventory management, streamlining supply chain operations and reducing stock discrepancies by 10%. Delivered comprehensive sales presentations to potential clients, enhancing brand visibility and credibility.