profile-img

Fahd Essam Abdelaziz

Senior Maintenance Engineer at NCR Atleos Corporation

Ismailia, Ismailia, Egypt

Work Experience

  • Senior Maintenance EngineerFull Time

    NCR Atleos Corporation

    Mar 2019 - Present -6 yrs, 4 months

    Egypt , Ismailia

    • Job Details:Hardware and Software Maintenance and Installation for ATM Machines and Retail Systems. • Provide, Maintenance and Repair on ATM SLM (Second Line Maintenance) And POS (Point of Sale) Equipment and other Electromechanical at Various Location Within an Assigned Territory/Region. • Set Expectations, Analyze and Managed Performance, Monitored schedule Adherence and Motivation Performance. • Provide Solutions to Customer Problems or Incidents Until the Situation has Been Resolved by Escalating Them to The Proper Associate, Team member and Territory Manager to Reach High Levels of Customer Satisfaction and Agreement Upon Service Level Agreements. • Responsible for Installation and Repairs on Equipment Within an Assigned Territory/ Region to assure Continuity of Customer Operations and High Levels of Customer Satisfaction. • Diagnosing Problems and Performing Software, Hardware and Periodic Preventative Maintenance on Assigned Products. • Strong Ability to Multi-Task and Troubleshoot Multiple Problems Simultaneously. • Experience in End-User Troubleshooting and Support Required. • Evaluating the Team Member Based on Their Performance Monthly Based on KPI’s. • Responsible for Installation ATM to assure Continuity of Customer Operations and High Levels of Customer Satisfaction. • Responsible for after Sales and Scheduling the Installation Plan. • Upgrade The Software and Synchronize the Hardware with The Proper Software. • Assisting in Preparation of Sites, Including Installation of Cable, staging of equipment, Minor Testing of ATMs and Performing Required Modular Swaps and Unit Replacements. • Support and Guide all Customer Service Engineers in Software Issues. • Incidents as assigned, Perform Periodic Preventive Maintenance Routines on Products and Install Modification to Equipment Referenced and applied product Implemented new Working Processes which Delivered Continued improvement
  • Education

    • Bachelor's Degree in Mechatronics

      Egyptian Russian University (ERU)

      Jan 2018 

    Achievements

    Recognized from NCR Q4 2019 Recognized from NCR Q3 2020 Recognized from NCR Q1 2024

    Skills

    • Maintenance
    • programmable
    • Electrical Engineering
    • Mechanical Engineering
    • Field Engineer

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    Share this Profile