FA
Fahad Alshammri
Dispatcher at Arabian Minerals & Chemical Co. Ltd
DammamWork Experience
Arabian Minerals & Chemical Co. Ltd
Jun 2018 - Present -7 yrs, 1 month
- Job Details:Receiving and following up on purchase requests. Answer emergency and non-emergency calls and document important information. Respond to any issues and follow up by coordinating with the appropriate departments or field units. Respond to queries related to products and deliveries. Prioritize and organize calls according to urgency. Supervise the route and status of field units to prioritize their daily schedule.
Customer Support Representative
Jarir Bookstore
Nov 2014 - Mar 2018 -3 yrs, 4 months
- Job Details:Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries. Kept records of customer interactions, transactions, comments, and complaints. Provided feedback on the efficiency of the customer service process. Ensured customer satisfaction and provided professional support.
NDT Corrosion Control Services Co.
Dec 2008 - Jul 2012 -3 yrs, 7 months
- Job Details:Set up and calibrate NDT equipment. Conducted rigorous tests on structures and materials using non-destructive techniques. Developed and instituted bespoke NDT procedures for specified products and materials during and after manufacturing. Interpreted test results, completed test reports, and presented findings.