Basic Info

Fady Tawfik

11 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Internal Communications and Marketing Senior Supervisor at Vodafone Egypt

Experience Details

Internal Communications and Marketing Senior Supervisor

Human Resources, Marketing/PR/Advertising , Project/Program Management

Manager

1. Establish and implement the internal communication strategy plan in conjunction with senior management
2. Ensure communication strategy is consistent and reflects the organization’s strategic vision
3. Ensure organizational and departmental initiatives and projects are successfully communicated to employees and relevant stakeholders
4. Measure and present results of communication efforts
5. Holding multiple focus groups and surveys aiding at a customized communication approach
6. Publish articles, news, videos and photography on company’s intranet
7. Editing, designing and printing of internal publications in-house or through external agencies
8. Creation of an internal employee mobile application catering to their needs on the go while covering the company news
9. In charge of digitization of our communication channels
10. Handled various Corporate Communications activities like group CEO event, live webinars and quarterly management meetings
11. Handled various engagement activities like company’s anniversary celebrations, Ramadan activities and various external exhibitions
12. Worked with local and regional media partners and agencies to improve and increase media coverage
13. SPOC for group internal communication correspondences and projects’ implementation across our local market
14. Developed and executed communications strategy for corporate-wide employee yearly engagement survey
15. Managed projects and served as primary liaison between vendor and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
16. Persuasively announced and promoted company product launches and newsworthy events.
17. Work with different stakeholders to publish timely company information such as new promotions and company directives.
18. Plan, Edit and write content for a variety of internal communication mediums such as staff intranet ,weekly newsletter or regular email bulletin as well as the layout of the content and its design.
19. Keep stakeholders aligned with progress and answer their questions.
20. Managing on ground internal communication team
21. Helped draft messages or scripts from senior executives for presentation to employees
22. Ensure internal communication messages are consistent across all mediums and for different departments of the organization
23. Respond to feedback from staff and adjust communication accordingly


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2015 to present (1 year 8 months)
International Accounts Operations Manager at Vodafone International Services (VIS)

Experience Details

International Accounts Operations Manager

Operations/Management

Manager

N/A


Company Details

Vodafone International Services (VIS) (multinational)

Egypt

N/A

Telecommunications

N/A

Jul 2013 to Nov 2015 (2 years 4 months)
International Account Team Manager at Vodafone International Services (VIS)

Experience Details

International Account Team Manager

Operations/Management

Manager

1. Managing a customer service team with a headcount of up to 30 agents handling dealer support, technical Support, billing and charging support for Cooperate and high value customers
2. Achieving the required quality, resolution, customer satisfaction and NPS scores through customer surveying systems
3. Managing workforce aspect to achieve the agreed service levels and delivery requirements of the client
4. Defining, measuring, planning and improving the business processes to achieve the highest customer service efficiencies
5. Achieving the up selling targets required by the client to increase the customers’ value add and direct revenues
6. Training and coaching for process changes and product updates
Additional tasks:
 Certified 6 Sigma trainer (Green Belt)
 In charge of process improvement and knowledge update on account level (1500 advisors)
 In charge of Recruitment process


Company Details

Vodafone International Services (VIS) (multinational)

Egypt

N/A

Telecommunications

N/A

Jul 2010 to Jul 2013 (3 years)
International accounts senior advisor for New Zealand Account at Vodafone International Services (VIS)

Experience Details

International accounts senior advisor for New Zealand Account

Customer Service/Support

Experienced (Non-Manager)

International accounts advisor for New Zealand Account acting as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.


Company Details

Vodafone International Services (VIS) (multinational)

Egypt

N/A

Telecommunications

N/A

Jul 2008 to Jan 2010 (1 year 6 months)
Marketing Manager at WATRACOM

Experience Details

Marketing Manager

Marketing/PR/Advertising

Experienced (Non-Manager)

Medical representative including hospital visits, clinics and charity funds
Responsible for all aspects of account management including marketing, sales support and client relationship development


Company Details

WATRACOM

Egypt

N/A

Medical Devices and Supplies

N/A

Jan 2008 to Jan 2008

Education

BSc in Medicine

Education Details

BSc

Medicine

Ain Shams University, Egypt

A / Excellent / 85 -100%

N/A

MB BCh (Bachelor degree in medicine and surgery), Faculty of Medicine, Ain Shams University

Ain Shams University
2001 - 2007
High School - IGCSE

High School Details

IGCSE

st fatima language school

Egypt

2001

A / Excellent / 85 -100%

N/A

st fatima language school
2001

Certifications

6 Sigma Green Belt Trainer
Jan 2011

Certificate details

6 Sigma Green Belt Trainer

Jan 2011

N/A

N/A

N/A

N/A

Training and Courses

6 sigma at Vodafone
Jan 2010

Training/Course Details

6 sigma

Jan 2010

Vodafone

N/A

This profile is outdated!
Last update more than 11 months ago.

Jobseeker photo

Profile Skills and Keywords

6 Sigma6 Sigma Green Belt TrainerAnalyticalArabicBrandingBusiness DevelopmentBusiness-orientedCommunicatorCustomer ServiceDetails-orientedEnglishFrenchHuman ResourcesInternal Communications And Marketing Senior SupervisorInternational Account Team ManagerInternational Accounts Operations ManagerInternational Accounts Senior Advisor For New Zealand AccountInternetManagementMarketingMarketing ManagerMedical Devices And SuppliesMedicineMicrosoft OfficeMusicPlannerProcess ImprovementProgram ManagementProjectProject ManagementResearchSportsSupportTelecommunicationsTravelingVodafone EgyptVodafone International Services (VIS)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Research

Research

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Project Management

Project Management

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

management

management

: Expert

: Extreme - I love it!

:

5-7 years

Business Development

Business Development

: Expert

: Extreme - I love it!

:

5-7 years

Process improvement

Process improvement

: Expert

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

3-5 years

Branding

Branding

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Planner, Business-oriented, Communicator, Details-oriented

Online Presence

eg.linkedin.com/pub/fady-samir/ab/808/807/en

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