Fady Adel Mobarak

customer advisorFull Time

• Job Details: Assist customers in their everyday banking needs; withdrawals, deposits, currency exchange, etc.  Utilize every chance to highlight products to customers, develop opportunities and guide customers to appropriate point of contacts in the branch.  Accept and process cash deposits to opened accounts (Current, Saving, Checking, Overdraft and GL). Prove cash entirely.  Cash Cheques and Remittance for non-clients beneficiaries within established limits and reserves (Withdrawals, Coupons, Expense Redemption).  Check the received Cash/Cheques for forgery and soundness and report the cases to the Head of Operations.  Exchange foreign currencies to the established dealer rates. Prove currencies entirely.  Use the core banking system to process transactions and verify customer signatures.  Count, prove and package currency and coins.  Register the outgoing/incoming cash in the Teller’s Deposit/Withdrawal from Branch’s Main Vault for local and foreign currencies.  Follow the related procedures and policies concerning cash operations and cheques withdrawal.  Prepare the required monthly and quarterly permanent supervision reports.  Balance cash and prepare daily and final currency position  Perform a range of related duties and may assist other tellers within the group.  Apply the relevant regulations and instruction of CBE regarding foreign currency exchange and withdrawal.  Ensure correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk and Workplace Success Guidelines wherever possible.  Ensure correct adaptation of policies and procedures in order to guarantee that QNB ALAHLI business is conducted in compliance with Local Laws, Internal rules and regulations as well as International Standards.

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