Basic Info

Fady Awad

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Marketing Coordinator at Majid Al-Futtaim Properties

Experience Details

Marketing Coordinator

Marketing/PR/Advertising , Project/Program Management, Operations/Management

Experienced (Non-Manager)

• Work with Marketing Manager to develop a comprehensive Customer Service Program and budget for the mall and Prepare the annual marketing plan.
• Monitor and control related budget expenditures on a regular basis and ensure that all accounting procedures are strictly adhered to.
• Responsible for hiring, training, and motivating Customer Service staff.
• Work with Marketing Manager to assist in building positive Tenant Relations.
• Coordinate with Retailers and CS Team to ensure all staff are aware of all activities and their locations and timings.
• Work with related departments to assist with the promotions, entertainment and events throughout the year.
• Responsible for preparing daily, weekly and monthly reports.
• Coordinate between the Marketing Manager and the suppliers (agencies), before and during the campaigns.
• Review press releases, and edit them according to the brand guidelines.
• Follow up on the on-ground activities of the marketing campaigns.


Company Details

Majid Al-Futtaim Properties (multinational)

Alexandria, Egypt, Egypt

More than 1000 employees

Hospitality/Hotels, Real Estate/Property Management

www.majidalfuttaim.com

Jan 2016 to present (11 months)
Customer Service Officer (Acting as Marketing Coordinator) at Majid Al Futtaim Properties (MAF Properties)

Experience Details

Customer Service Officer (Acting as Marketing Coordinator)

Marketing/PR/Advertising , Customer Service/Support, Media/Journalism/Publishing

Experienced (Non-Manager)

• Assist the Marketing Manager with the marketing budget and the annual Marketing Plan.
• Handle the monthly Marketing Reports (PR, Sales & Traffic, Campaigns Analysis and Social Media Reports).
• Coordinate the Marketing Campaigns & Events with the assigned agencies, as well as the contractors who are working on the setup and decoration.
• Communicate with the customers, in case of they have any inquiries or complaints to achieve the best level of service in the mall.
• Ensure positive and ongoing communication between Customer Service, retailers, maintenance and security.
• Ensure accurate and efficient handling of all retail related complaints and inform the relevant security, maintenance or other departments immediately; monitor and follow up to ensure complaints were addressed.


Company Details

Majid Al Futtaim Properties (MAF Properties) (multinational)

Alexandria, Egypt

More than 1000 employees

Real Estate/Property Management

www.majidalfuttaim.com

May 2013 to Dec 2015 (2 years 7 months)
Sales Executive at Tiba For Trade & Industrial Supplies

Experience Details

Sales Executive

Accounting/Finance, Manufacturing/Production

Experienced (Non-Manager)

• Responsible for addressing all the customers' needs, and achieve the balance between the quality needed and their budgets.
• Handle the day to day billing system, and ensure that it is working up to the governmental guidelines.
• Coordinate all the needed procedures of the social insurance and taxation, with the assigned governmental organizations.
• Prepare the monthly, weekly and daily sales report.
• Work with the GM on building positive relations with the customers and clients, and target new markets to increase the sales revenue.
• Ensure that all the working staff are adhering to the sales procedures of the company.


Company Details

Tiba For Trade & Industrial Supplies

Alexandria, Egypt

1-10 employees

Marine Manufacturing & Services, Manufacturing

N/A

Jun 2012 to Apr 2013 (10 months)
Customer Service Representative at Sutherland Global Services

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Sutherland Global Services was an outsourcing company for AT&T Telecommunication company in the United States of America. My Role as a Customer Service Representative in the call center included the following responsibilities:
• Answer all the Billing inquiries of the customers.
• Ensure that the customers are getting the best value for money.
• Offer upgrades to the current services that the customers have.
• Adhere to the guidelines of AT&T in handling the customers' complaints.
• Follow up on the pending customers' complaints & services, and make sure to get the highest levels of the customer satisfaction.


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

N/A

Outsourcing/Offshoring , Telecommunications

N/A

Sep 2011 to Mar 2012 (6 months)

Achievements


- Managed Big Campaign and Events in 2016.
- Introduced new system in hiring the ushers of the marketing team.
- Developed the skills of my team.


Handled the big campaigns and events. Managed to solve most of the complaints in the mall.


Introduced a new billing System to the company


Managed to deal with native American customers, and they couldn't ever distinguish that i am an Arab, because of my american accent, and managed to achieve the team targets and assist my colleagues in their work


In church, I had my own choir and i am the keyboardist now after i was the second keyboardist.

Education

Technical Diploma in Marketing/Marketing Management

Education Details

Technical Diploma

Marketing/Marketing Management, General

Notting Hill & Eton University, Egypt

B / Very Good / 75 - 85%

Marketing Management

N/A

Notting Hill & Eton University
2014 - 2014
College Diploma in English Linguistics & Translation

Education Details

College Diploma

English Linguistics & Translation

Faculty of Arts, Alexandria University, Egypt

C / Good / 65 - 75%

Linguistics, phonetics, translation, poetry, drama, Socio-linguistics, translation theories, Lexicography, novel, Arabic and French.

N/A

Faculty of Arts, Alexandria University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EBS

Egypt

2007

B / Very Good / 75 - 85%

N/A

EBS
2007

Certifications

Certificate details

Diploma in Legal Translation

Sep 2010

90 out of 100

N/A

N/A

Ministry of Foreign Affairs

Translating contracts and legal documents

Certificate details

Professional Diploma in Marketing Management

Oct 2014

88.5 out of 100

http://school-of-business.co.uk/very1.php

NHC-C/S-1148

Eton University & Notting Hill College

N/A

Certificate details

Diploma in Interprretation

Sep 2009

90 out of 100

N/A

N/A

Ministry of Foreign Affairs

N/A

Certificate details

EDU Egypt Program

Sep 2011

N/A

N/A

N/A

ITI

N/A

Training and Courses

Training/Course Details

Customer Service

Oct 2014

Majid Al-Futtaim Properties

N/A

Training/Course Details

Business Writing

Nov 2013

Majid Al-Futtaim Properties

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Verified Badges

Verified skills, assessments & programs from trusted partners.

Profile Skills and Keywords

AccountingArabicBusiness WritingBusiness-orientedCustomer ServiceCustomer Service Officer (Acting As Marketing Coordinator)Customer Service RepresentativeDiploma In InterprretationDiploma In Legal TranslationEDU Egypt ProgramEnglishEnglish Linguistics & TranslationFinanceFrenchGeneralHospitalityHotelsInsuranceJournalismMajid Al Futtaim Properties (MAF Properties)Majid Al-Futtaim PropertiesManagementManufacturingMarine Manufacturing & ServicesMarketingMarketing CoordinatorMarketing/Marketing ManagementMediaMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordMoviesMusicNegotiatorOffshoringOperationsOutsourcingPRPlaying PianoPresenterProblem SolverProductionProfessional Diploma In Marketing ManagementProgram ManagementProjectProperty ManagementPublishingReadingReal EstateSales ExecutiveShopping MallsSocialSocial MediaSupportSutherland Global ServicesTechnologyTelecommunicationsTranslation

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Intermediate

Tools and Technologies

Social Media

Social Media

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: High

:

5-7 years

Translation

Translation

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Fields of Expertise

PR

PR

: Expert

: Extreme - I love it!

:

1-3 years

Shopping Malls

Shopping Malls

: Expert

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Translation

Translation

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Negotiator, Presenter, Problem Solver, Social

Online Presence

https://www.linkedin.com/pub/fady-awad/a7/963/657www.facebook.com/fadyawad89www.twiiter.com/fady_awad_89

Fady is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Fady's full profile and find more great talent and professionals to join your team.