Basic Info

Fady Awad

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Marketing Coordinator at Majid Al-Futtaim Properties

Experience Details

Marketing Coordinator

Marketing/PR/Advertising , Project/Program Management, Operations/Management

Experienced (Non-Manager)

• Work with Marketing Manager to develop a comprehensive Customer Service Program and budget for the mall and Prepare the annual marketing plan.
• Monitor and control related budget expenditures on a regular basis and ensure that all accounting procedures are strictly adhered to.
• Responsible for hiring, training, and motivating Customer Service staff.
• Work with Marketing Manager to assist in building positive Tenant Relations.
• Coordinate with Retailers and CS Team to ensure all staff are aware of all activities and their locations and timings.
• Work with related departments to assist with the promotions, entertainment and events throughout the year.
• Responsible for preparing daily, weekly and monthly reports.
• Coordinate between the Marketing Manager and the suppliers (agencies), before and during the campaigns.
• Review press releases, and edit them according to the brand guidelines.
• Follow up on the on-ground activities of the marketing campaigns.


Company Details

Majid Al-Futtaim Properties (multinational)

Alexandria, Egypt, Egypt

More than 1000 employees

Hospitality/Hotels, Real Estate/Property Management

www.majidalfuttaim.com

Jan 2016 to present (1 year 3 months)
Customer Service Officer (Acting as Marketing Coordinator) at Majid Al Futtaim Properties (MAF Properties)

Experience Details

Customer Service Officer (Acting as Marketing Coordinator)

Marketing/PR/Advertising , Customer Service/Support, Media/Journalism/Publishing

Experienced (Non-Manager)

• Assist the Marketing Manager with the marketing budget and the annual Marketing Plan.
• Handle the monthly Marketing Reports (PR, Sales & Traffic, Campaigns Analysis and Social Media Reports).
• Coordinate the Marketing Campaigns & Events with the assigned agencies, as well as the contractors who are working on the setup and decoration.
• Communicate with the customers, in case of they have any inquiries or complaints to achieve the best level of service in the mall.
• Ensure positive and ongoing communication between Customer Service, retailers, maintenance and security.
• Ensure accurate and efficient handling of all retail related complaints and inform the relevant security, maintenance or other departments immediately; monitor and follow up to ensure complaints were addressed.


Company Details

Majid Al Futtaim Properties (MAF Properties) (multinational)

Alexandria, Egypt

More than 1000 employees

Real Estate/Property Management

www.majidalfuttaim.com

May 2013 to Dec 2015 (2 years 7 months)
Sales Executive at Tiba For Trade & Industrial Supplies

Experience Details

Sales Executive

Accounting/Finance, Manufacturing/Production

Experienced (Non-Manager)

• Responsible for addressing all the customers' needs, and achieve the balance between the quality needed and their budgets.
• Handle the day to day billing system, and ensure that it is working up to the governmental guidelines.
• Coordinate all the needed procedures of the social insurance and taxation, with the assigned governmental organizations.
• Prepare the monthly, weekly and daily sales report.
• Work with the GM on building positive relations with the customers and clients, and target new markets to increase the sales revenue.
• Ensure that all the working staff are adhering to the sales procedures of the company.


Company Details

Tiba For Trade & Industrial Supplies

Alexandria, Egypt

1-10 employees

Marine Manufacturing & Services, Manufacturing

N/A

Jun 2012 to Apr 2013 (10 months)

Achievements


- Managed Big Campaign and Events in 2016.
- Introduced new system in hiring the ushers of the marketing team.
- Developed the skills of my team.


Handled the big campaigns and events. Managed to solve most of the complaints in the mall.


Introduced a new billing System to the company


In church, I had my own choir and i am the keyboardist now after i was the second keyboardist.

Education

Technical Diploma in Marketing/Marketing Management

Education Details

Technical Diploma

Marketing/Marketing Management, General

Notting Hill & Eton University, Egypt

B / Very Good / 75 - 85%

Marketing Management

N/A

Notting Hill & Eton University
2014 - 2014
College Diploma in English Linguistics & Translation

Education Details

College Diploma

English Linguistics & Translation

Faculty of Arts, Alexandria University, Egypt

C / Good / 65 - 75%

Linguistics, phonetics, translation, poetry, drama, Socio-linguistics, translation theories, Lexicography, novel, Arabic and French.

N/A

Faculty of Arts, Alexandria University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EBS

Egypt

2007

B / Very Good / 75 - 85%

N/A

EBS
2007

Certifications

Certificate details

Diploma in Legal Translation

Sep 2010

90 out of 100

N/A

N/A

Ministry of Foreign Affairs

Translating contracts and legal documents

Certificate details

Professional Diploma in Marketing Management

Oct 2014

88.5 out of 100

http://school-of-business.co.uk/very1.php

NHC-C/S-1148

Eton University & Notting Hill College

N/A

Certificate details

Diploma in Interprretation

Sep 2009

90 out of 100

N/A

N/A

Ministry of Foreign Affairs

N/A

Certificate details

EDU Egypt Program

Sep 2011

N/A

N/A

N/A

ITI

N/A

Training and Courses

Training/Course Details

Customer Service

Oct 2014

Majid Al-Futtaim Properties

N/A

Training/Course Details

Business Writing

Nov 2013

Majid Al-Futtaim Properties

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AccountingArabicBusiness WritingBusiness-orientedCustomer ServiceCustomer Service Officer (Acting As Marketing Coordinator)Diploma In InterprretationDiploma In Legal TranslationEDU Egypt ProgramEnglishEnglish Linguistics & TranslationFinanceFrenchGeneralHospitalityHotelsInsuranceJournalismMajid Al Futtaim Properties (MAF Properties)Majid Al-Futtaim PropertiesManagementManufacturingMarine Manufacturing & ServicesMarketingMarketing CoordinatorMarketing/Marketing ManagementMediaMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordMoviesMusicNegotiatorOperationsPRPlaying PianoPresenterProblem SolverProductionProfessional Diploma In Marketing ManagementProgram ManagementProjectProperty ManagementPublishingReadingReal EstateSales ExecutiveSocialSocial MediaSupportTechnologyTranslation

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Intermediate

Tools and Technologies

Social Media

Social Media

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: High

:

5-7 years

Translation

Translation

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Fields of Expertise

PR

PR

: Expert

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Translation

Translation

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Negotiator, Presenter, Problem Solver, Social

Online Presence

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