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Fady Zaki

Customer service supervisor

Heliopolis, Cairo, Egypt

Work Experience

  • Contact center Supervisor at expedia,caFull Time

    Teleperformance Brazil

    Sep 2013 - Nov 2013 -2 months

    Brazil , Sao Paulo

    • Job Details:launching expedia,br account & support for the air products

  • Red Hat support for Expedia Brazil accountFull Time

    Teleperformance Brasil

    Sep 2012 - Dec 2013 -1 yr, 3 months

    Egypt

    • Job Details:Launching the air product for expedia brazil account

  • Contact center supervisor for Expedia CanadaFull Time

    Teleperformance Egypt

    Dec 2011 - Present -13 yrs, 7 months

    Egypt

    • Tier 2 ticketing Agent for Expedia CanadaFull Time

      Teleperformance Egypt

      Jul 2010 - Nov 2011 -1 yr, 4 months

      Egypt

      • Job Details:Working in the ticketing department for expedia Canada

      • Education

      • Bachelor's Degree in Economics - english section

        Benha University

        Jan 2004 - Jan 2008 - 4 yr

      • BSc in English commerce

        English commerce

        Jan 2004 - Jan 2008 - 4 yr

      • Bachelor's Degree in Secondary school

        Saint Fatima Language School

        Jan 1990 - Jan 2004 - 14 yr

      • High School - Thanaweya Amma

        saint fatima

        Jan 2004 

      Skills

      • Customer Service
      • Sabre
      • Travel Agent - Ticketing
      • Microsoft Word
      • Microsoft Excel
      • Microsoft Powerpoint

      Languages

      • Arabic

        Fluent

      • English

        Fluent

      • French

        Advanced

      Training & Certifications

      • TICO

        Ministry of tourism at canada ·2010
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