Basic Info

Fady Osama

4 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Team Leader at BDO ESNAD

Experience Details

Team Leader

Customer Service/Support

Manager

Ensuring that staff are motivated, monitored and measured in line with company
targets and performance standards. Responsible for making sure that any gaps in
performance or quality are quickly identified and addressed. Producing accurate
reports on team performance for senior managers.


Company Details

BDO ESNAD (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Apr 2017 to present (6 months)
Cs agent at Europe car

Experience Details

Cs agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Europe car

Cairo, Egypt

More than 1000 employees

Automotive

N/A

Nov 2015 to Jan 2017 (1 year 2 months)
Cs agent at Edfa3ly.com

Experience Details

Cs agent

Customer Service/Support

Experienced (Non-Manager)

try to full fill CST. needs , to be satisfied at the end , trying to be a good listener ,


Company Details

Edfa3ly.com (multinational)

Cairo, Egypt

101-500 employees

Consumer Services

www.edfa3ly.com

May 2015 to Dec 2015 (7 months)
Store manager at Valioso

Experience Details

Store manager

Operations/Management

Manager

N/A


Company Details

Valioso

Cairo, Egypt

1-10 employees

Luxury Goods and Jewelry

N/A

Sep 2014 to Dec 2014 (3 months)
Cs t at Ecco outsourcing

Experience Details

Cs t

Customer Service/Support

Manager

N/A


Company Details

Ecco outsourcing (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Feb 2014 to Dec 2014 (10 months)
Customer Service Representative at NTRA

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

N/A


Company Details

NTRA

Cairo, Egypt

501-1000 employees

Government

N/A

Mar 2013 to Dec 2013 (9 months)

Education

BA in literature

Education Details

BA

literature

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2009 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

aziz abaza language school

Egypt

2009

B / Very Good / 75 - 85%

N/A

aziz abaza language school
2009

Certifications

Certificate details

Professional Customer Service

Dec 2013

N/A

N/A

N/A

N/A

Certificate details

professional call center agent

May 2017

100 out of 100

N/A

N/A

ECCO Outsourcing

N/A

Training and Courses

Training/Course Details

Professional Customer Service

Dec 2013

NTRA

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAutomotiveBDO ESNADBusiness Services - OtherConsumer ServicesCs AgentCs TCustomer ServiceCustomer Service RepresentativeCustomer-orientedEcco OutsourcingEdfa3ly.comEnglishGovernmentHard WorkerLeaderLiteratureLuxury Goods And JewelryManagementPlannerProblem SolverProfessional Call Center AgentProfessional Customer ServiceReadingSingingStore ManagerSupportTeam Leader

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Hard worker, Customer-oriented, Problem Solver

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