Fady Rasmy Naieem
Call Center Supervisor at Mozdan
Zaytoun, Cairo, EgyptWork Experience
Call Center SupervisorFull Time
- Job Details:working as A Call Center Supervisor At Mozdan and Gloria for Porcelain &Ceramic and another Company Called Weelo for Online Orders like(Otlob and jumia) but specialized in Foods Delivery Service from A Huge Supermarkets like Oscar Grand Store at New Cairo...As per my Job duties I Take orders by obtaining and verifying information,Enter orders by transmitting information,Provide product/service information by answering questions; offering assistance and Maintain call center database by entering and verifying information; updating contact log
Customer Service Representative (Head of Complaints Section)Full Time
- Job Details:Working As Customer Service Representative (Head of Complaints Section) at Miraco Carrier Company
Customer Service AdvisorFull Time
National Bank of Egypt
Feb 2015 - Jan 2017 -1 yr, 11 months
- Job Details:working As Customer Service Advisor at Raya Contact Center in Project NBE( National Bank of Egypt).
Direct Sales ExcutiveFull Time
Barclys and Piraeus Bank( Bank Ahly kuwaity now
Jul 2013 - Jan 2015 -1 yr, 6 months
- Job Details:working as a Direct Sales Excutive At Barclys and Piraeus Bank( Bank Ahly kuwaity now) On product "Personal Loan'' ..
Education
Bachelor's Degree, Faculty of Economic and Political sciences,Cairo University,(Grade:Good) in economics
Cairo University (CU)Jan 2007 - Jan 2010 - 3 yr
High School - Thanaweya Amma
El-khedawaya Secondary school.(Grade:98%)Jan 2006
Achievements
Employment History (07/2010-06/2013):working as A Call center and customer Care in Vodafone U.K,and Mobinil(Orange now) as An Assist Supervisor&working at AUC "American Uni in Cairo"as a project Co-ordinator and statistical Analyst in "Ford Scholarship Foundation for Youth", and A Research assistant&Data Analyst at Social Reseach Center(SRC) at AUC about a project "Safe Cities Free of Violence aganist Women"under the supervision of United Nation(UN).. (07/2013-01/2015):working as a Direct Sales Excutive At Barclys and Piraeus Bank( Bank Ahly kuwaity now) On product "Personal Loan'' .. (02/2015-08/2015):working As Vice Public Relations Manager at ICFI(international company for food industries) which "COOK DOOR" .. (09/2015-12/2016):working As Customer Service Advisor at Raya Contact Center in Project NBE( National Bank of Egypt).. From 2017 till (04-2018):Working As Customer Service Representative (Head of Complaints Section) at Miraco Carrier Com
Languages
English
FluentArabic
FluentGerman
Advanced
Training & Certifications
CFA Level-1 Secret Sauce
Egyptian Banking Institute·2014Course at Forex(Exchanging Foreign Currencies)
Russian Cultural Institute·2012Course at Econometrics and International Finance.
Cairo University·2010Training at MESE(Model of Egypt Stock Exchange)
Cairo University·2009Summer Training at NSGB Bank( QNB now),
QNB البنك الاهلي القطري·2008Summer Training at National Bank Of Egypt
National Bank Of Egypt·2007