Fady Wagih Ghaly

Senior Client Support CoordinatorFull Time

Lead, Non Telco Fraud – Internal Audit DepartmentFull Time

Team leader in the Retail departmentFull Time

• Job Details: Welcome customers to the customer center.  Handle customer's complaints and inquiries and provide solutions to their problems.  Sell Mobinil products and services and ensure proper collection of required documents.  Sell value added services to customers.  Coordinate with other departments to solve customers’ complaints.  Up selling new products, services and new offers  Plan the team member’s work in order to achieve assigned sales targets  Handle customer’s complaints and inquires providing high level of service.  Maintain company’s image and increase customer’s satisfaction.  Handle customer center’s administrative work.  Monitor the team member’s performance.  Reports to direct manager all practices and operations suggesting solutions for existing problems.  Coach the team members