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Fady Mamdouh Rezk

Software Quality Assurance Engineer at wireless marketer

Cairo, Egypt

Work Experience

  • Software Quality Assurance EngineerFull Time

    wireless marketer

    Mar 2020 - Present -5 yrs, 4 months

    Egypt , Giza

    • Software tester EngineerInternship

      marvelous Egypt travel

      Oct 2019 - Dec 2019 -2 months

      • senior specialist technical support agentFull Time

        Orange { Triple play }

        May 2017 - Jul 2019 -2 yrs, 2 months

        Egypt , Cairo

        • Job Details: Interface directly with customers to figure out the  confronted problems in order to resolve it.  Send customers problem to the concerned party and  follow up in order to solve it in the pre-determined service level.  Initiate tickets on CRM for all handled case.  Report escalated issues to management team in  order to minimize customer downtime.  Inform Mobinil Wi-Fi and Triple play customers about any planned maintenance by outgoing calls or mails.

      • technical support agentFull Time

        Orange { ADSL }

        Sep 2015 - May 2017 -1 yr, 8 months

        Egypt , Cairo

        • Job Details: Answer inbound calls to handle customer inquiries and complaints.  Handle all customer issues and problems while  showing sympathy, being practical and serious in  order to gain the customer satisfaction.  Document all calls into the system which allow us to  develop our products and services.  Report any problem or shortage with the system to the management for development.  Contact other departments such as Network  Operation Center (NOC) and Field Engineering in  complex technical cases in order to solve customer problems in less time.

        • Education

        • Bachelor's Degree in tourism studies

          Faculty of Tourism and Hotels Management,

          Jan 2011 - Jan 2015 - 4 yr

        • High School - Thanaweya Amma

          Gamal Abd El Nasser Military School

          Jan 2010 

        Achievements

        i was graduated from the faculty of tourism and hotel management with excellent degree and i was the 7 of the department

        Skills

        • Technical Support
        • customer servicies
        • Microsoft Office (Word, Excel, Power point, Access).

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        Training & Certifications

        • Introduction to software testing concepts & techniques

          By mahratech Academy·2019

        • • Effective Test Case and Bug Report Writing Techniques

          Maharatech Academy·2019

        • ISTQB

          Egyptian Software Testing Board·2019

        • Software testing diploma

          Testing geeks·2019

        • Trained as Ticketing Agent.

          Egypt air at cairo airport·2015

        • Trained as domestic & outbound travel agent.

          Pearl travel company·2013
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