Fady Basem Ramzy

Postpaid consumer complaint handling,senior specialist at Orange

Zaytoun, Cairo, Egypt
  • Public Speaking
  • Soft skills
  • Presentation
  • Negotiation
  • Customer Care

Work Experience

Life Coach-soft skills trainerFreelance / Project

Self Employment

July 2020 - Present • 3 yrs, 9 months

Sales team leaderPart Time

Bee for e-payment

August 2011 - December 2011 • 4 months

Postpaid consumer complaint handling,senior specialistFull Time

Orange

July 2009 - Present • 14 yrs, 9 months

Sales representativeFull Time

Alliance Insurance

November 2008 - July 2009 • 8 months

Education

  • College Diploma in Marketing

    Ain Shams University (ASU)Jan 2009 to Jan 2011 · 2 Years

  • Bachelor's Degree in Business administration

    Ain Shams University (ASU)Jan 2004 to Jan 2008 · 4 Years

Achievements

My message is supporting people for healthy relationships with others and with them self to overcome life challenges and professional challenges too My major Social Relationships management Self-development and stress management Released Soft skills book

Skills

Tools and Fields of Expertise

  • Public Speaking
  • Soft skills
  • Presentation
  • Negotiation
  • Customer Care
  • Leadership
  • Reporting
  • Quality Assurance
  • Administration
  • Multi tasking
  • Back office work
  • Marketing
  • Social Media

Languages

  • Arabic

    Fluent

  • English

    Advanced

Training & Certifications

  • Life coaching diploma

    American board of coaching·2020

  • NLP Master Practitioner

    American board of NLP·2020

  • NLP trainer

    American board of NLP·2020

  • Train of trainer

    Media Training Worldwide·2020

  • Marketing

    Marketing·2011
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