Fady Mohamed Monsef Nahlawy
Operations Manager at Dazzle
Madinaty, Cairo, EgyptWork Experience
E-Commerce Operations ManagerFull Time
- Job Details:▪ Managing E-commerce operations department which has four teams customer service, the fulfillment center, logistics and operations. ▪ Making sure all B2C orders are fulfilled accurately and on time. ▪ Responsible for B2B orders from the order creation till its delivery. ▪ Managing all deliveries from and to the fulfillment center. ▪ Handling escalations and major issues. ▪ Responsible for improving our system. ▪ Responsible for establishing the new warehouse. ▪ Ensuring data integrity between all the tools, sheets, setting the process for the teams and the tasks for each member. ▪ Monitoring KPIs ensuring they are met.
Operations ManagerFull Time
Dazzle
Jul 2022 - Present -3 yrs
Egypt , Cairo
- Job Details:▪Developed the process and distributed the tasks among the different teams. ▪Managed the interlocks between the different departments. ▪Created System using Google sheet to document all tasks to be easily traced/reported. ▪Created detailed financial database for customers, suppliers. ▪Monitoring profit and expanses for the orders to maintain and increase the revenue. ▪Monitoring orders from creation till delivery and following up with different team to avoid any delays or escalations. ▪Taking the ownership to fix issues with any order in the shortest time.
Operations ManagerFull Time
Sep 2018 - Jul 2022 -3 yrs, 10 months
Egypt , Cairo
- Job Details:▪ Single point of contact with several warehouses in different countries like USA, UAE,China, UK, &Turkey. ▪Responsible for seeking the best offers with warehouses to issue a contract with. ▪Responsible for developing processes, and improving them to maintain the company's revenue, achieve our KPIs. ▪Responsible for training warehouses and ensuring that the correct process is being applied, providing guidance, support, & Auditing their performance. ▪Handling escalated cases within logistics department, i tend to think out of the box for reaching a solution in the shortest time to maintain customer's satisfaction. ▪Improving tools and sharing ideas with developers to automate several tasks, and simplify them which saves time, effort, and improves the quality, and performance.
International Logistic SpecialistFull Time
Nov 2015 - Sep 2018 -2 yrs, 10 months
Egypt , Cairo
- Job Details:▪ Handling all shipments and aligning them with the company requirements. ▪ Creating invoices and AWB. ▪ Review and approve Customs’ broker invoices, to ensure accurate application of fees and transportation rates. ▪ Facilitate resolution of supply chain disruptions related to Customs, or any governmental department requirements. ▪ Coordinate the preparation of documents required for export shipments (commercial invoice, packing list and shipper’s export declarations). ▪ Take the ownership in handling any warehouse inquiries or issues. ▪ Training any new warehouse and monitoring their work to ensure that things are on the right track.
Post Purchase AgentFull Time
Jun 2014 - Oct 2015 -1 yr, 4 months
Egypt , Cairo
- Job Details:▪ Responsible for the purchase process, cancelled orders, and assigning store order number to the purchased items for tracking. ▪ Manage communication with suppliers, sellers and warehouse in various countries to maintain the quality of goods, timely delivery and compliance to terms of contracts. ▪ Taking the ownership to fix the faults with any order in the shortest time. ▪ Monitor stock levels, distributing the purchased items according to their quantity, and specifications. ▪ Assess supplier profiles, analyzing offers, and keeping updated records.
Customer Service RepresentativeFull Time
EG Bank
Jan 2014 - May 2014 -4 months
Egypt , Cairo
- Job Details:▪ Handle transactions and customer queries. ▪ Fulfil the customer needs by evaluating the situation and offering the best solution according to the bank policies. ▪ Effectively communicate ideas, suggestions and answers. ▪ Offer upgrades and new banking services or products.
Education
Bachelor's Degree in Business administration
Modern Academy in Maadi (MAM)Jan 2010
Achievements
• Excellent team player, and have excellent communication skills. • Have the ability to work under stress, and transversally with different departments. • Self-motivated, and empowered. • Accountable, have excellent analytical skills, and detail oriented. • Have excellent problem solving, and time management skills. • Committed, Innovative, Flexible, and hard worker.
Skills
Languages
English
FluentArabic
Fluent
Training & Certifications
Advanced Excel
Udemy Courses·2020Cisco Certified Network Associate Routing and Switching
YAT Software·2009