Fady Iskander – Sales Supervisor at Nikon Egypt

Work Experience

Octane Solutions

Jan 2024 - Present -1 yr, 6 months

Egypt , Cairo

Nikon Egypt

Apr 2022 - Present -3 yrs, 3 months

Egypt , Giza

Job Details:• Developing and maintaining long-lasting client relationships by establishing a returning client base. • Satisfying company KPI requirements. Ensuring that each customer receives outstanding customer service. • Creating relationships and identify customer needs while recommending appropriate solutions to drive both individual and team sales, margin, accessories and overall performance. • Established and implemented policies, goals, objectives, and procedures for their department. • Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business. • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaint.

TVG Global Event Expo 2020 Dubai

Sep 2021 - Apr 2022 -7 months

United Arab Emirates , Dubai

Job Details:• Ensure customer satisfaction by delivering timely and quality services to Expo Visitors. • Educate all potential visitors with full details on Expo 2020 to fully enjoy their visit. • Achieving targets by actively sell events tickets and related products. • Provide the right solution to customers in their channel of choice through working across multiple channels; Voice, Email, Chat - to be able to. • Work with internal departments to meet customer's needs

TeamleaderFull Time
Mar 2019 - Sep 2021 -2 yrs, 6 months
Egypt , Cairo
- Job Details:• Ensuring compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care. • Creating and developing data reports to improve the sales department's performance. • Responsible for training team members setting strategies and monitoring team performance while Delegating tasks to each team member based on their unique strength and skillset. • Empowering team members with skills to improve their confidence, product knowledge, and communication skills. • Maintaining a positive approach to sales strategies and motivating sales associates to reach their KPIs. • Identifying customer’s complaint, determining the cause of the problem, while implementing best practice solutions to ensure customer satisfaction.
customer careFull Time
Jan 2017 - Jan 2019 -2 yrs
Egypt , Cairo
- Job Details:• Attracting potential customers by answering product and service questions and suggesting information about other products and services. • Recommending potential products or services to management by collecting customer information and analyzing customer needs. • Executing multiple sales administration operations, including daily reports, and building relations • Handling complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution.

Bachelor's Degree in Information Technology
Modern Academy for Engineering and Technology (MIS)
Jan 2013
High School - Other
College De La Salle
Jan 2009