
Fady Mohammed Kamal
IT Technical Support Specialist at Global Investment Securities
Sidi Bishr, Alexandria, EgyptWork Experience
Network Su=ystem AdministratorFull Time
A2Z Lingerie
Oct 2018 - Present -6 yrs, 9 months
Egypt , Alexandria
- Job Details:- Providing First line Support To users by Providing Analysis and Resolution Of The Issue. - Following Up With ISP The Stability Of Internet Connection . - Installing and Updating All Software - Configuring Firewall Rules, Internet Lines. - Full Responsiblity Toward Managing The Retail Pro Program - Domain Server Installation And Rules, Active Directory And policies Configuration . - Testing The Network Cables and Fixing Any Technical Problem .
IT Technical Support SpecialistFull Time
Global Investment Securities
Apr 2017 - Present -8 yrs, 3 months
Egypt , Alexandria
- Job Details:1- installing and configuring computer hardware operating systems and applications. 2- monitoring and maintaining computer systems and networks. 3- troubleshooting system and network problems and solving hardware or software faults. 4- replacing parts as required. 5- setting up new users' accounts and profiles and dealing with password issues. 6- Ask questions to determine nature of problem. 7- Respond to queries either in person or over the phone.
IT technical SupportFull Time
Baby Coca for Wears & Textile.
Jun 2014 - Mar 2017 -2 yrs, 9 months
Egypt , Alexandria
- Job Details:1- installing and configuring computer hardware operating systems and applications. 2- monitoring and maintaining computer systems and networks. 3- troubleshooting system and network problems and solving hardware or software faults. 4- replacing parts as required. 5- setting up new users' accounts and profiles and dealing with password issues. 6- Ask questions to determine nature of problem. 7- Respond to queries either in person or over the phone.
maintenance Hardware & SoftwareFull Time
Arab computer company
Mar 2013 - Jun 2014 -1 yr, 3 months
Egypt , Alexandria
- Job Details:1- Respond to queries either in person or over the phone. 2- Respond to email messages for customers seeking help. 3- Install, modify, and repair computer hardware and software. 4- Follow up with customers to ensure issue has been resolved. 5- Resolve technical problems with Local Area Networks (LAN),
Education
Accepted Degree in Anthropology
Alexandria University (ALEXU)Jan 2005 - Jan 2012 - 7 yr
Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
ICDL, MCITP, A+, N+
New Horizons Alexandria·2012