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Fady Mohammed Kamal

IT Technical Support Specialist at Global Investment Securities

Sidi Bishr, Alexandria, Egypt

Work Experience

  • Network Su=ystem AdministratorFull Time

    A2Z Lingerie

    Oct 2018 - Present -6 yrs, 9 months

    Egypt , Alexandria

    • Job Details:- Providing First line Support To users by Providing Analysis and Resolution Of The Issue. - Following Up With ISP The Stability Of Internet Connection . - Installing and Updating All Software - Configuring Firewall Rules, Internet Lines. - Full Responsiblity Toward Managing The Retail Pro Program - Domain Server Installation And Rules, Active Directory And policies Configuration . - Testing The Network Cables and Fixing Any Technical Problem .
  • IT Technical Support SpecialistFull Time

    Global Investment Securities

    Apr 2017 - Present -8 yrs, 3 months

    Egypt , Alexandria

    • Job Details:1- installing and configuring computer hardware operating systems and applications. 2- monitoring and maintaining computer systems and networks. 3- troubleshooting system and network problems and solving hardware or software faults. 4- replacing parts as required. 5- setting up new users' accounts and profiles and dealing with password issues. 6- Ask questions to determine nature of problem. 7- Respond to queries either in person or over the phone.
  • IT technical SupportFull Time

    Baby Coca for Wears & Textile.

    Jun 2014 - Mar 2017 -2 yrs, 9 months

    Egypt , Alexandria

    • Job Details:1- installing and configuring computer hardware operating systems and applications. 2- monitoring and maintaining computer systems and networks. 3- troubleshooting system and network problems and solving hardware or software faults. 4- replacing parts as required. 5- setting up new users' accounts and profiles and dealing with password issues. 6- Ask questions to determine nature of problem. 7- Respond to queries either in person or over the phone.
  • maintenance Hardware & SoftwareFull Time

    Arab computer company

    Mar 2013 - Jun 2014 -1 yr, 3 months

    Egypt , Alexandria

    • Job Details:1- Respond to queries either in person or over the phone. 2- Respond to email messages for customers seeking help. 3- Install, modify, and repair computer hardware and software. 4- Follow up with customers to ensure issue has been resolved. 5- Resolve technical problems with Local Area Networks (LAN),
  • Education

    • Accepted Degree in Anthropology

      Alexandria University (ALEXU)

      Jan 2005 - Jan 2012 - 7 yr

    Skills

    • Technical Support
    • Customer Service

    Languages

    • Arabic

      Fluent
    • English

      Intermediate

    Training & Certifications

    • ICDL, MCITP, A+, N+

      New Horizons Alexandria·2012
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