Fady Hanna – Business development executive at ADDED

Work Experience

Business development executiveFull Time
Jan 2018 - Present -7 yrs, 6 months
Egypt , Cairo
- Job Details:In charge of seeking opportunities to enhance the business' revenue by approaching different leads
Account managerFull Time
Jan 2016 - Jan 2018 -2 yrs
Egypt , Cairo
- Job Details:In charge of managing the corporation’s communication with our clienteles and in charge of managing the needs and requirements of each project we hold with our clients (being content providers and/or mobile network operators) Mainly being the focal point of communication between the clients and our organization. Also in charge of arranging he meetings, preparing for them and following up on the process of the projects.

Vodafone VIS (talkmobile)

Mar 2015 - Dec 2015 -9 months

Egypt , Cairo

Job Details:Took care of customer’s technical complaints and billing inquiries, was in charge of sorting the issues out for the customers within the average handling time given for the total of number of calls

Middle East Media Center for Studies

Sep 2013 - Apr 2014 -7 months

Egypt , Cairo

Job Details:• In charge of providing content and sharing news on multiple social media network pages (Facebook, Twitter, Google+, Instagram, Tumblr) • Wrote daily reports in both English and Arabic on the most trending topics in the social media platform concerning Egypt

Teleperformance

Oct 2010 - Apr 2012 -1 yr, 6 months

Egypt , Cairo

Job Details:• Handling customers’ complaints related to television technicalities • Guiding the customers through technical troubleshooting steps

BA in Business administration
Ain Shams University (ASU)
Jan 2001 - Jan 2011 - 10 yr