Fady Samy Habib

Information Technology Help Desk SpecialistFull Time

• Job Details:• Installed and configured computer hardware, software, systems, networks, printers and scanners. • Monitored and maintained computer systems and networks. • Provided effective remote support, ensuring high rates of issue resolution on the first call. • Successfully managed and resolved support tickets efficiently. • Deployed and configured systems for users, providing training on usage. • Maintained data integrity with robust backup and recovery. • Implemented security measures to enhance system security. • Conducted diagnostics and maintenance to enhance network stability.

IT Help Desk SpecialistFull Time

• Job Details:• Diagnosed issues with computer software, peripherals, and hardware. • Ran software diagnostic tools and physically inspected hardware systems. • Provided support in person, over the phone, or via remote access.