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Fady Essam

Customer Support Advisor

Moharam Bek, Alexandria, Egypt

Work Experience

  • Customer Support AdvisorFull Time

    Booking.com

    Mar 2024 - Nov 2024 -8 months

    Egypt

    • Customer Care ManagerFull Time

      Fantastic Services

      May 2023 - Feb 2024 -9 months

      Egypt , Alexandria

      • Back Office ManagerFull Time

        Intelcia

        Jan 2022 - Dec 2023 -1 yr, 11 months

        • Customer Support AdvisorFull Time

          Sutherland

          Aug 2021 - Sep 2022 -1 yr, 1 month

            • Education

            • Bachelor's Degree in Geographical surveying

              faculty of arts

              Jan 2021 

            • Bachelor's Degree in Geography

              Alexandria University (ALEXU)

              Jan 2016 - Jan 2020 - 4 yr

            • High School - Other

              Borg Al Arab Elsanawaya Baneen

              Jan 2016 

            Skills

            • Soft Skills
            • Critical Thinking
            • Problem Solving
            • Customer Support
            • Communication skills
            • Sales
            • Team Coaching
            • Technical Support
            • Microsoft Excel
            • Negotiation

            Languages

            • English

              Fluent

            • Arabic

              Fluent

            Training & Certifications

            • Sales Certificate

              Fantastic Services UK·2024

            • Training of trainers

              The American board·2016
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