
Fady Elias
Retail Operations Manager at RDNA
Maadi, Cairo, EgyptWork Experience
Retail Operations ManagerFull Time
RDNA
Dec 2023 - Present -1 yr, 7 months
Egypt , Cairo
- Job Details:• Multi-Store Management: Oversee the operations of multiple retail locations, optimizing staffing, customer service, and products display for each store. • Multi-Store Inventory Management: Ensure adequate stock levels across all stores and online platforms, coordinating replenishment as needed. • Centralized Order Processing: Implement centralized order processing systems to streamline online orders and ensure consistent fulfillment across all stores. • E-commerce Expansion: Drive the expansion of the e-commerce platform across multiple stores, ensuring a cohesive online presence and maximizing sales opportunities. • Supply Chain Coordination: Manage relationships with suppliers at scale, negotiating contracts and optimizing logistics to support multiple stores efficiently. • Budgeting for Multiple Locations: Develop and manage budgets for operations across multiple stores, prioritizing spending to achieve company goals while controlli
Stores managerFull Time
Army & Air Force for Exchange Services
Mar 2012 - May 2022 -10 yrs, 2 months
Egypt , Cairo
- Job Details:Managing large Retail Facilities and maintained excellent relationships with customers. Achieving financial goals, Sales, Profits and Efficient inventory investment. Managing Expo and Vendors events for foreign Embassies in Cairo. Managing productive staff, coaching, mentoring, training as well as recruiting and payroll processing. Monitoring of maintenance activities of stores and warehouses infrastructure. Insuring secure and sustainable utilities services needed for business operation. Fleet management including vehicle maintenance and fuel consumption.
Warehouse Supervisor/Deputy Stores ManagerFull Time
Army & Air Force for Exchange Services
Sep 2009 - Feb 2012 -2 yrs, 5 months
Egypt , Cairo
- Job Details:Managed projects, warehouse stocking plan, ordering and receiving shipments. Assisted with providing accurate inventory on hand data to make smarter business decisions to order what customers need.Monitoring and tracking shipments and coordinate customs clearance. Assist retail stores manager in planning and implementing strategies to attract customers and achieve goals. Monitoring and supervising stores’ operation during manager absence. Ensure compliance of the warehouse operation with health and safety regulations.
Reorder associateFull Time
Army & Air Force for Exchange Services
Jun 2007 - Aug 2009 -2 yrs, 2 months
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 1999
High School - Thanaweya Amma
Saint Joseph Maronite collegeJan 1995
Achievements
*Medal of Excellence from Europe Exchange SVP November 2018. *Medal of Excellence from Europe Exchange Commander October 2015. *Certificate of Appreciation Exchange CEO October 2014. *Certificate of Appreciation from Defense Commissary Agency, February 2014. *Certificate of Appreciation from Office of Military Cooperation US Embassy February2012. *Certificate of Appreciation from Office of Military Cooperation US Embassy March 2011. *Excellent Award from KMC Exchange November 2008. *Certificate of Appreciation from Office of Military Cooperation November 2008. *Medal of Excellence from Exchange Command General March 2007.
Skills
- customer service manager
- Management
- Retail
- Stores Management
- Retail Business
- Retail Sales
- Customer Relations
- Customer Retention
- Operations Management
- Retail Operations
Languages
English
Fluent
Training & Certifications
HR
AUC·2002