Fady Ali Elhossan

trainerFull Time

• Job Details:Deliver sells skills training to achieve the account target. Handle alerts and coach the agents about their errors. Evaluate the delivered training efficiency (training results, survey, etc). Follow up on the agents’ performance and their periodical verification. Create training martial (PPT, handout, and assessments). CS and Sales skills Trainer.

AdvisorFull Time

• Job Details:Handling Call Centre incoming calls from the UK as a billing team. Providing the best possible service to both external and internal customers to achieve the highest level of customer satisfaction. Communicating with other Customer Service subdivisions to answer all relevant customer inquiries. Fully understanding and adhering to company policies and procedures. Using available methods and tools to develop their own skills and information (applications, intranet briefings, attending training) Resolving customer complaints in time and treating them as business opportunities to ensure continuous improvement and development.

Public Relations OfficerFull Time

• Job Details:Reception: face to face and over the telephone customer services (Arabic & English) Assisting doctors as an English interpreter for Arabic speaking customers General office and administrative tasks, including coordinating all the governmental documents Processing employment contracts Placing and handling the orders for goods, services, or works from external sources Monthly financial reconciliation Conducting an interview with potential candidates when required Organizing pets relocation service