Fady Ayad

ReceptionistFull Time

• Job Details:1.Greeted, registered, and assigned rooms to guests. 2.Provided professional as well as friendly customer service at all times. 3.Answered telephonic and in-person queries related to hotel services and resolved all issues. 4.Deal with queries from the public and customers. 5.Monitor visitor access and maintain security awareness.

Captain waiterFull Time

• Job Details:1.Provide excellent customer service to guests. 2.Greet and escort customers to their tables. 3.Providing excellent wait service to ensure satisfaction. 4.Up-sell additional products when appropriate 5.Deliver checks and collect bill payments. 6.Followed Target corporate policies closely in regards to returns, and accepted manager guidance when dealing difficult customers.

Call Center AgentPart Time

• Job Details:1.Excellent customer service, even to difficult callers. 2.Problem-solving skills necessary to keep customers and clients satisfied. 3.Multitasking skills to continue speaking to a customer while searching for informationml. 4.Ability to remain calm in stressful situations 5.Familiar with multiple computer programs and systems with a capacity to learn others.