
Fady Ashrf Amin
Chat Advisor at Etisalat Global Services
Shubra, Cairo, EgyptWork Experience
Chat AdvisorFull Time
- Job Details:Engage with customers through online chat, responding to inquiries, providing information, and offering assistance.addressing their questions, concerns, and technical issues. Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary, Maintain a high level of professionalism and customer service etiquette in all interaction, Collaborate with team members and other departments to ensure consistent and effective customer support.
Sales ExecutiveFull Time
- Job Details:Develop and execute sales strategies for personal loan products and services. Maintain regular communication with clients throughout the sales cycle until the loan is finalized. Prepare and present reports to management on client feedback, sales progress, and bank policy evaluation.
AccountantInternship
Genral administrative of security forces
Nov 2022 - Nov 2023 -1 yr
Egypt , Cairo
- Job Details:Handle monthly, quarterly and annual closings Manage all accounting transactions preparing asset reports. Tracking payments to internal and external stakeholders. Preparing budget forecasts.
Sales & Marketing ExecutiveFull Time
- Job Details:Present, promote and sell Vodafone products/services. Achieve agreed upon sales targets and outcomes within schedule. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Education
Bachelor's Degree in Accounting
faculty of commerce English section / beni suef universityJan 2022
Achievements
Head of Finance and Marketing community at Ministry of Finance simulation "student activity"
Languages
English
Advanced