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Fady Ashrf Amin

Chat Advisor at Etisalat Global Services

Shubra, Cairo, Egypt

Work Experience

  • Chat AdvisorFull Time

    Etisalat Global Services

    May 2024 - Present -1 yr, 2 months

    Egypt , Cairo

    • Job Details:Engage with customers through online chat, responding to inquiries, providing information, and offering assistance.addressing their questions, concerns, and technical issues. Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary, Maintain a high level of professionalism and customer service etiquette in all interaction, Collaborate with team members and other departments to ensure consistent and effective customer support.
  • Sales ExecutiveFull Time

    First Abu Dhabi Bank- Fab

    Feb 2024 - May 2024 -3 months

    Egypt , Giza

    • Job Details:Develop and execute sales strategies for personal loan products and services. Maintain regular communication with clients throughout the sales cycle until the loan is finalized. Prepare and present reports to management on client feedback, sales progress, and bank policy evaluation.
  • AccountantInternship

    Genral administrative of security forces

    Nov 2022 - Nov 2023 -1 yr

    Egypt , Cairo

    • Job Details:Handle monthly, quarterly and annual closings Manage all accounting transactions preparing asset reports. Tracking payments to internal and external stakeholders. Preparing budget forecasts.
  • Sales & Marketing ExecutiveFull Time

    Vodafone Egypt

    May 2021 - Sep 2022 -1 yr, 4 months

    Egypt , Beni Suef

    • Job Details:Present, promote and sell Vodafone products/services. Achieve agreed upon sales targets and outcomes within schedule. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Education

    • Bachelor's Degree in Accounting

      faculty of commerce English section / beni suef university

      Jan 2022 

    Achievements

    Head of Finance and Marketing community at Ministry of Finance simulation "student activity"

    Skills

    • Customer Care
    • Microsoft Office
    • sebel&c-cat
    • Accounting
    • Sales
    • Negotiation

    Languages

    • English

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