FA

Fady Abdelsayed

Customer Support Advisor at Teleperformance - Egypt

Nozha, Cairo, Egypt

Work Experience

  • Customer Support AdvisorFull Time

    Teleperformance - Egypt

    Nov 2023 - Present -1 yr, 8 months

    Egypt , Cairo

    • Job Details:Customer support representing Meta. Currently holding a supervisor position.
  • Sales Operations AgentFreelance / Project

    Etisal International

    Jul 2023 - Nov 2023 -4 months

    Egypt , Cairo

    • Job Details:Reviewing contracts and approving or rejecting them before passing them through to the billing team, handling customer service and sales requests and sharing sales leads with partner companies in different countries.
  • Junior AccountantFull Time

    safa travel

    Dec 2021 - Jun 2023 -1 yr, 6 months

    Egypt , Cairo

    • Job Details:Creating invoices for the daily sales transactions made by the sales department, verifying that the amounts collected through payment links match the targeted profit for each booking. Reviewing at the end of each month any unrecorded payments and tracing its source through the various communication channels between the company's different departments. Reviewing and creating invoices for any undocumented sales done through other channels than the sales department. Reviewing supplier statements and comparing them to the recorded invoices on the accounting system to ensure that all the bookings taken from each supplier have been properly recorded with the correct cost amount.
  • Retention SpecialistFull Time

    Concentrix

    Sep 2020 - Mar 2021 -6 months

    Egypt , Cairo

    • Education

      • BA in Economics

        British University in Egypt (BUE)

        Jan 2017 - Jan 2021 - 4 yr

      • High School - IGCSE

        Saint Fatima Nasr City

        Jan 2016 

      Skills

      • Computer Skills
      • Communication
      • Microsoft Word
      • Data Entry
      • Business Administration
      • Typing
      • Microsoft Excel
      • Microsoft Office
      • Accounting
      • Business English
      View More

      Languages

      • English

        Fluent
      • Arabic

        Fluent

      Training & Certifications

      • Letters of Guarantee

        Credit Agricole·2019
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