Fady Nagy Abdel Baki

Operation Manager & AccountantFull Time

• Job Details:Overseeing both the operational and financial aspects of a café. Managing staff, ensuring smooth daily operations handling customer service. Maintaining inventory. Managing all financial transactions, including accounting, budgeting, and reporting. Monitoring daily sales, managing cash handling. Potentially involved in menu design, costing, and pricing, as well as ensuring quality control of food and beverages. Managing budgets, forecasting financial performance, and implementing cost control measures.

Senior Sales Executive & AccountantFull Time

• Job Details:(Odoo CRM – Lightspeed Accounting sys.) Ensured accuracy in counting cash drawers at the beginning and end of shifts to maintain financial integrity in a fast-paced environment. Received payments and issued receipts, helping streamline the transaction process for customers. Processed refunds, exchanges, and quotations, which enhanced customer satisfaction. Redeemed vouchers and tracked all transactions on balance sheets, maintaining a balanced safe and ensuring accountability. Analyzed funds and prepared deposits efficiently, with improved cash flow management. Sales Exp. : Made sales referrals and cross-sold products, introducing new items to customers. Enhanced customers' shopping experiences by providing friendly and cheerful assistance in person and over the phone. Resolved customer complaints effectively, offering relevant information and responding to quality concerns.

Administrative CoordinatorFull Time

• Job Details:Managed the administrative workflow by analyzing current methods, to reduce cost and improve reporting. Developed operational systems by evaluating personnel and technological requirements. Maintained strong rapport with customers, managers, and employees by researching new services and approaches, ensuring service delivery. Ensured continuity of work operations by documenting necessary actions and communicating them to management. Guided employee actions by updating administrative policies and guidelines and effectively communicating these developments to management for better alignment.