Basic Info

Fadwa Sallam

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Executive at HSBC

Experience Details

Customer Service Executive

Banking, Customer Service/Support, Accounting/Finance

Entry Level

N/A


Company Details

HSBC (multinational)

Giza, Egypt

501-1000 employees

Banking

www.hsbc.com.eg

Aug 2017 to present (1 month)
Admin Assistant & Hr Admin at Ucos Oil Exploration Services Co.

Experience Details

Admin Assistant & Hr Admin

Administration, Human Resources

Experienced (Non-Manager)

N/A


Company Details

Ucos Oil Exploration Services Co.

Cairo, Egypt

101-500 employees

Oil and Gas

N/A

Feb 2015 to May 2017 (2 years 3 months)
Telemarketing Agent at IBM & Microsoft

Experience Details

Telemarketing Agent

Marketing/PR/Advertising

Experienced (Non-Manager)

I Worked as a front line Telemarketing Agent for Microsoft & IBM
Tasks:
• Raising the awareness about Microsoft products in Middle East region.
• Making sure customers are aware of the recent & updated products from Microsoft in the market.
• Working business to business customers & making sure that their requirements are met by one of Microsoft partners.
• Using marketing skill in generating the needs in Middle East region.
• Participating in marketing the products for IBM like System X servers and Storage systems.
• Responsible for ensuring the satisfaction of IBM Customers in Egypt & Gulf Countries.


Company Details

IBM & Microsoft

Cairo, Egypt

51-100 employees

Marketing and Advertising

www.microsoft.com

Nov 2013 to Feb 2015 (1 year 3 months)

Education

Good in Foreign Languages & Translation

Education Details

Good

Foreign Languages & Translation

Misr University for Science and Technology (MUST), Egypt

C / Good / 65 - 75%

Translation & Literature Subjects

N/A

Misr University for Science and Technology (MUST)
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Modern Narmer Language School

Egypt

2009

C / Good / 65 - 75%

N/A

Modern Narmer Language School
2009

Training and Courses

Training/Course Details

Foundation Certificate in Translation & Interpreting Subjects

Mar 2017

The American University in Cairo

N/A

Training/Course Details

Marketing Course

Oct 2013

Swiss E-Learning Institute

N/A

Training/Course Details

Time Management - Goal Setting - Power of Thinking Course

Apr 2012

Premier Mideast Academy

N/A

Training/Course Details

English Conversation Course

Aug 2011

British Council

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AccountingAdmin Assistant & Hr AdminAdministrationAnalyticalArabicBankingCreativeCustomer ServiceCustomer Service ExecutiveEnglishEnglish Conversation CourseExecutorFinanceForeign Languages & TranslationFoundation Certificate In Translation & Interpreting SubjectsHSBCHuman ResourcesInsuranceInternetMarketingMarketing And AdvertisingMarketing CourseMicrosoft ExcelMicrosoft OfficeMicrosoft WordOil & GasOil And GasOrganizerProblem SolverReadingSupportSurfing InternetSwimmingTelemarketing AgentTennisTime Management - Goal Setting - Power Of Thinking CourseTravelingWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Oil & Gas

Oil & Gas

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Executor, Creative, Organizer, Problem Solver

Online Presence

https://www.linkedin.com/in/fadwa-sallam-85bb7b64/

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