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Fadwa Mohamed Sallam

Customer Service Executive at HSBC

Haram, Giza, Egypt

Work Experience

  • Customer Service Executive Full Time

    HSBC

    Aug 2017 - Present -7 yrs, 11 months

    Egypt , Giza

    • Job Details:- Responsible for providing high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements. - Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable). - Responsible for relationship building and account management while resolving customer inquiries in a professional manner. - Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. - Responsible for achieve individual sales targets.

  • Admin Assistant & Hr AdminFull Time

    Ucos Oil Exploration Services Co.

    Feb 2015 - May 2017 -2 yrs, 3 months

    Egypt , Cairo

    • Telemarketing AgentFull Time

      IBM & Microsoft

      Nov 2013 - Feb 2015 -1 yr, 3 months

      Egypt , Cairo

      • Job Details:I Worked as a front line Telemarketing Agent for Microsoft & IBM Tasks: • Raising the awareness about Microsoft products in Middle East region. • Making sure customers are aware of the recent & updated products from Microsoft in the market. • Working business to business customers & making sure that their requirements are met by one of Microsoft partners. • Using marketing skill in generating the needs in Middle East region. • Participating in marketing the products for IBM like System X servers and Storage systems. • Responsible for ensuring the satisfaction of IBM Customers in Egypt & Gulf Countries.

      • Education

      • Good in Foreign Languages & Translation

        Misr University for Science and Technology (MUST)

        Jan 2010 - Jan 2013 - 3 yr

      • High School - Thanaweya Amma

        Modern Narmer Language School

        Jan 2009 

      Skills

      • Internet
      • Microsoft Office
      • Microsoft Word
      • Microsoft Excel
      • Administration
      • Oil & Gas
      • Customer Service
      • Marketing

      Languages

      • Arabic

        Fluent

      • English

        Fluent

      Training & Certifications

      • Foundation Certificate in Translation & Interpreting Subjects

        The American University in Cairo·2017

      • Marketing Course

        Swiss E-Learning Institute·2013

      • Time Management - Goal Setting - Power of Thinking Course

        Premier Mideast Academy ·2012

      • English Conversation Course

        British Council·2011
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