Fadi doss

Orascom

• IT System Administrator EngineerFull Time

  Jan 2015 - Present -10 yrs, 6 months

  Egypt , Cairo

  • Job Details:o Install, configure, and maintain enterprise-class Windows/Active Directory services implementation. o Install, configure, and maintain Exchange 2010 messaging system. o Monitor system utilization, capacity, and quality. o Provide data on system and application activity, and give interpretation and guidance to relevant stakeholders. o Detect, diagnose, and resolve problems using methods that minimally impact production environment function. o Participate in infrastructure capacity planning and expansion activities. o Analyze current and new service requirements and provide appropriate solution proposals where needed. o Support systems and application teams in identifying and resolving complex functional issues, helping to identify or rule out systems issues. o Provide peer review to other systems administrators to validate proposed configurations and designs. o Participate in complex team projects in both a contributor and lead role. o Evaluate and give recommendations on vendors and products, track industry trends and new technologies, and evaluate where Zynga should (or should not) engage. o Maintain security controls and compliance on all hardware and systems.
• IT Senior Technical Support EngineerFull Time

  Jan 2014 - Dec 2014 -11 months

  Egypt , Cairo

  • Job Details:o Assisting and evaluating junior level employees. o Same duties as technical support engineer.
• IT Technical Support EngineerFull Time

  Aug 2010 - Dec 2013 -3 yrs, 4 months

  Egypt , Cairo

  • Job Details:o Supporting more than 1000 employees inside and outside Egypt. o Supporting 2nd level cases and finalizing them. o Installing and performing repairs to software, hardware and peripheral equipment, as well as recommending improvements or upgrades. o Supporting and maintaining all computer systems and networks of the company. o Installing and configuring new computer systems. o Diagnosing any failure in: hardware, software, operating systems and applications. o Solving technical and application problems. o Replacing parts needed to repair a fault or to enhance a system. o To assist in evaluating, purchasing and implementing new hardware and software. o Providing technical assistance as well as advising and training end-users. o Maintaining high level customer satisfaction and product quality. o Using Microsoft System Center Configuration (SCCM) to support users remotely and applying packages. o Responsible to deal with maintenance agents to repair hardware that cannot be repaired inside the office. o Responsible to install and maintain all network printers in the organization. o Responsible to install and maintain all video conference systems in the organization. o Assisting with the implementation of new projects with other IT teams in the organization.