Fadi Najjar

Entertainment Center Manager (Snow Park)

• Job Details:Oversaw operations of the admission side such as front desk, rent, retail, maintenance, housekeeping, customer services. Guided employees, reported daily figures, helped design SOP for warm side section, created scripts of contents for employees and signage.

Entertainment Center Manager (Theme Park)

• Job Details:Managed operations and activities of location from opening stage to closing, including cash management, staff supervision, overseeing maintenance of rides and games, reporting profit and loss, parties and events management, enhancing customer experience and loyalty, employee performance and HR related tasks.

Customer Services Advisor

• Job Details:Answered all incoming calls from customers, provided updated information about products and services, used upselling and cross-selling techniques, and resolved any issues with customers' mobile, internet, or landline accounts for Etisalat.