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Fady Osama Heliel

People and Culture Analyst at Fawry Microfinance

Nasr City, Cairo, Egypt

Work Experience

  • People and Culture AnalystFull Time

    Fawry Microfinance

    Jul 2024 - Present -1 yr

    Egypt , Cairo

    • Job Details:- Collect and analyze HR data from various sources, including excel sheets, employee surveys, and HR ticketing system. - Participate in the process of hiring analysts through designing and evaluating candidate's technical test. - Generate reports and dashboards through Power BI to track key HR metrics and KPIs, such as headcount, exit Interview, and employee satisfaction reports. - Conduct in-depth data analysis to identify main incidents, patterns and insights affecting strategic HR decisions such as high turnover. - Develop predictive models and forecasting techniques to anticipate future workforce needs and trends. - Collaborate with HR stakeholders to provide data-driven recommendations and insights - Participate in the design and implementation of HR initiatives and programs based on data analysis and best practices.
  • Data AnalystFull Time

    Abgad

    Jul 2023 - Mar 2024 -8 months

    Egypt , Cairo

    • Job Details:• Analyse sales and marketing reports and suggest strategies for improving business performance • Analyse promotional activities to ensure the funds invested are achieving optimal results, per marketing strategies • Work closely with the commercial team members in providing data-backed recommendations to the client to support effective decision making. • Coordinate with finance team to streamline and channel efforts to improve financial performance of the organisation. • Seek best practices to drive process standardisation in maintaining commercial systems; develop risk plans • Create compelling visualizations and dashboards to effectively communicate data-driven insights to non-technical stakeholders. • Excellent communication and presentation skills to effectively communicate analytical findings to non-technical stakeholders.
  • Sales AnalystFull Time

    Sun Pharma

    Aug 2022 - Apr 2023 -8 months

    Egypt , Cairo

    • Job Details:• Developing and maintaining daily, weekly, monthly, quarterly and annual sales reports. • Monitoring sales KPi's to make sure they are achieved within specific time frames. • Analyzing all sales regions results (Cairo, Giza, Alex, Delta, and Upper Egypt). • Analysis for Stock Movement. • Analyze, Maintain and communicate current market-positioning, placement of product, and competitive product threat data to upper management. • Collate information from field reports into market intelligence reports. • Develops methods and strategies for assessing large amounts of data. • Review invoices details in cooperation with finance department and collecting cheques.
  • Customer Care Agent (Technical Support)Full Time

    Vodafone Egypt

    Aug 2021 - Jul 2022 -11 months

    Egypt , Cairo

    • Job Details:Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; * Meets defined KPIs including NPS and sales; * Processes transactional activities in line with Vodafone standards, policies and processes; * Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs; * Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (eg to activate services, solve claims and complaints, apply discounts) ; * Uses time proactively and efficiently to deliver on service targets; * Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers; * Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions; * Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution; * Acts as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice; * Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
  • Education

    • MBA in Digital Transformation

      ESLSCA Business School

      Jan 2022 - Jan 2025 - 3 yr

    • Bachelor's Degree in Economics

      British University in Egypt (BUE)

      Jan 2019 

    • BA in Economics

      London South Bank University

      Jan 2015 - Jan 2019 - 4 yr

    Skills

    • Customer Care
    • Stata
    • Microsoft Word
    • Financial Analysis
    • Data Analysis
    • Data Collection
    • Microsoft Excel
    • Microsoft Powerpoint
    • Quantitative Research
    • Statistics
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    Languages

    • English

      Fluent
    • French

      Intermediate
    • Spanish

      Intermediate

    Training & Certifications

    • Google Data Analytics Certificate

      Coursera·2024
    • Data Analysis Challenger Track

      Udacity·2021
    • Introduction to financial modelling

      Umedy·2019
    • Certificate of Validation

      London South Bank University·2019
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