
Fady Osama Heliel
People and Culture Analyst at Fawry Microfinance
Nasr City, Cairo, EgyptWork Experience
People and Culture AnalystFull Time
- Job Details:- Collect and analyze HR data from various sources, including excel sheets, employee surveys, and HR ticketing system. - Participate in the process of hiring analysts through designing and evaluating candidate's technical test. - Generate reports and dashboards through Power BI to track key HR metrics and KPIs, such as headcount, exit Interview, and employee satisfaction reports. - Conduct in-depth data analysis to identify main incidents, patterns and insights affecting strategic HR decisions such as high turnover. - Develop predictive models and forecasting techniques to anticipate future workforce needs and trends. - Collaborate with HR stakeholders to provide data-driven recommendations and insights - Participate in the design and implementation of HR initiatives and programs based on data analysis and best practices.
Data AnalystFull Time
Abgad
Jul 2023 - Mar 2024 -8 months
Egypt , Cairo
- Job Details:• Analyse sales and marketing reports and suggest strategies for improving business performance • Analyse promotional activities to ensure the funds invested are achieving optimal results, per marketing strategies • Work closely with the commercial team members in providing data-backed recommendations to the client to support effective decision making. • Coordinate with finance team to streamline and channel efforts to improve financial performance of the organisation. • Seek best practices to drive process standardisation in maintaining commercial systems; develop risk plans • Create compelling visualizations and dashboards to effectively communicate data-driven insights to non-technical stakeholders. • Excellent communication and presentation skills to effectively communicate analytical findings to non-technical stakeholders.
Sales AnalystFull Time
- Job Details:• Developing and maintaining daily, weekly, monthly, quarterly and annual sales reports. • Monitoring sales KPi's to make sure they are achieved within specific time frames. • Analyzing all sales regions results (Cairo, Giza, Alex, Delta, and Upper Egypt). • Analysis for Stock Movement. • Analyze, Maintain and communicate current market-positioning, placement of product, and competitive product threat data to upper management. • Collate information from field reports into market intelligence reports. • Develops methods and strategies for assessing large amounts of data. • Review invoices details in cooperation with finance department and collecting cheques.
Customer Care Agent (Technical Support)Full Time
- Job Details:Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; * Meets defined KPIs including NPS and sales; * Processes transactional activities in line with Vodafone standards, policies and processes; * Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs; * Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (eg to activate services, solve claims and complaints, apply discounts) ; * Uses time proactively and efficiently to deliver on service targets; * Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers; * Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions; * Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution; * Acts as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice; * Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Education
MBA in Digital Transformation
ESLSCA Business SchoolJan 2022 - Jan 2025 - 3 yr
Bachelor's Degree in Economics
British University in Egypt (BUE)Jan 2019
BA in Economics
London South Bank UniversityJan 2015 - Jan 2019 - 4 yr
Skills
- Customer Care
- Stata
- Microsoft Word
- Financial Analysis
- Data Analysis
- Data Collection
- Microsoft Excel
- Microsoft Powerpoint
- Quantitative Research
- Statistics
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Languages
English
FluentFrench
IntermediateSpanish
Intermediate
Training & Certifications
Google Data Analytics Certificate
Coursera·2024Data Analysis Challenger Track
Udacity·2021Introduction to financial modelling
Umedy·2019Certificate of Validation
London South Bank University·2019