Fadi Chawa

Information Technology Project ManagerFreelance / Project

• Job Details:Managed a 102-member cross-functional team, both on-site and remote. Single- and multi-vendor project teams, improved service standards, and optimized vendors’ evaluations, resulting in improved service quality. Pioneered the development and implementation of novel service standards, resulting in an enhanced service quality, while introducing innovative fee structures and a strategic marketing plan that lead to a substantial increase in sales. Achieved a remarkable 20% increase in Beirut-IT Consulting's business volume within the initial 3 months by revamping the company's website, www.beirut-IT.com, and utilizing social media and Google's search engine to expand advertising reach. Proficiently managed incoming correspondence, including emails from tenders boards and freelancers' work histories, as well as the allocation of new tasks via the Dot Project system, ensuring streamlined communication and task allocation processes.

Head of ITFull Time

• Job Details:Headed a 10-member team at Crystal Network as the IT Service Head, overseeing the fortification of the company's IT infrastructure. Successfully implemented cutting-edge technologies and design enhancements, resulting in a 40% reduction in system downtime and a 25% increase in overall network speed. Orchestrated the management of network licensing agreements and ensured seamless IT service delivery to SMEs in the BCD region, overseeing the IPTV head-end and platform. Achieved 95% customer satisfaction rating. I developed and implemented comprehensive company-wide IT policies and procedures, managed hardware and software installation projects, and spearheaded efficiency improvement initiatives. Additionally, I conducted regular inventory audits and played a key role in adapting the ERP system to align with evolving business needs Spearheaded system upgrades and meticulously documented ICT procedures, security protocols, and disaster recovery plans, ensuring adherence to industry best practices. Retained detailed records of user, function, and system changes, enabling accurate tracking and analysis of system performance and enhancements. Managed network infrastructure, monitoring system performance, handling outages, and overseeing software and hardware procurement. Configured and maintained servers, including those in the data center.

Senior System AdministratorFull Time

• Job Details:I supervised a cross-functional team of 15 administrative and technical professionals as a Senior System Administrator at Orange Business Services, fortifying the company's IT infrastructure with cutting-edge technologies. Managed infrastructure design, including IPTV head-end, SME data center services, and POS service on the BBN network. Developed and applied IT policies and procedures, overseeing hardware and software operations. Drove efficiency and improvement efforts, working closely with senior management to enhance operations, conduct inventory audits, and optimize the IT infrastructure. Managed ERP system adaptation, system upgrades, and maintenance. Created documentation for ICT protocols, security, and disaster recovery. Maintained records of user, function, and system changes. Conducted internal and hosted network infrastructure, ensuring performance and availability. Streamlined procurement of software, hardware, and IT resources. Keep up up-to-date antivirus levels across the organization and managed DHCP servers, DNS servers (Blue Cat Networks), and caching servers (Bluecoat).