
Fadi Salem Albream
Support Services Director at Generations for Peace
Amman, JordanWork Experience
Support Services DirectorFull Time
Generations for Peace
May 2014 - Present -11 yrs, 2 months
Jordan , Amman
- Job Details:The Support Services Director is responsible for the smooth functioning of all GFP’s systems and oversees with supervision of the IT unit, HR unit, Administrations unit, Procurement unit, Logistics and Transportations unit, Services unit and supports the COO on legal contracts, and risk management. • Supervising the IT unit and systems maintenance functions. Liaising with other departments on specific “Project Teams” assigned for particular development projects. • Supervising HR unit in recruitment process, personnel, contracts, medical insurance, staff attendance or any other related HR area. • Supervising Administration and Procurement unit and liaising with other Departments on needed support. • Supervising Logistics and Transportations unit and liaising with other Departments on needed logistic support • Supervising Service unit and liaising with other Departments on special service needed support • Overseeing security, maintenance, performance and related contractual relationships • Supporting the COO on human resource management, including staff recruitment, employment contracts, salary payroll, social security, benefits, and Labor Law. • Supporting the COO with management of all other legal contracts. • Supporting the COO with risk management and insurance. • Support and oversees the logistics activities in relation to the purchasing of supplies for assigned activities. • Manage and track expenditure of the budget allocated for Department.s • Prepare and develop the budgets for department and ensuring they meet requirements. • Line-manage team, including day-to-day management, development and training, appraisals, etc. • Carry out recruitment and induction for new Support staff.
System AnalystFull Time
United Nations Relief and Works Agency (UNRWA)
Apr 2008 - Apr 2014 -6 yrs
Jordan , Amman
- Job Details:Performs system testing and quality assurance using different test types and test cases, and reports encountered defects using test reports. • Performs business and systems analysis either on individual assignments or as a member of a development project team for the design, implementation, customization and maintenance of the Agency software applications. • Collects and documents user requirements and detailed system and programme specifications. • Prepares and implements detailed system and programme specification documents. • Prepares instruction manuals and other documentation for the systems and application(s) to which assigned. • Develops training material and conducts training of trainers for associated trainers working with users of applications to which assigned.
Computer OperatorFull Time
Jordan Electricity Distribution Company
Jun 2003 - Mar 2008 -4 yrs, 9 months
Jordan , Amman
- Job Details:Operated computer, peripheral, and network equipment controlling computer and network operations. • Operated main and special computers; analyzed data quality and problems. • Assisted in monitoring and operating system consoles. • Assisted in maintaining records of computer and network usage and malfunctions. • Managed the opening and closing customer services help desk. • Have taken the responsibility of operating and monitoring small as well as large scale electronic data processing systems. • Managed the work of payroll hours. • Handled customer complaints.
Education
Electronic Business Administration in MBA
Al-Balqa` Applied UniversityJan 2015 - Jan 2018 - 3 yr
Bachelor's Degree in Computer Science
Alisra UniversityJan 2000 - Jan 2004 - 4 yr
Achievements
Developed and implemented departmental policies and procedures for multiple departments. • Implemented wireless communication system, replacing the old, inefficient LAN • Introduced the concept of preventative system maintenance, as a result, decreased breakdowns by 65% • Devised a unique data monitoring system, hence, increased data integrity by 55% • Successfully updated all assigned systems (50+ in number), within the provided timeline • Trained 100+ personnel to work in information technology, as part of their induction period • Implement task management system to manage daily operation staff tasks • Implement Salesforce solution. • Singlehandedly implemented an information technology system, consequently, increasing efficiency by 75% • Establish IT unit from 0 • Resolved a particularly difficult system problem. • Successfully implemented a Microsoft Dynamics ERP busines central version. • Increased employee satisfaction, by providing them with stable systems to work on. • Launched
Languages
English
Advanced