Fabio Dias

Skills

Tools and Fields of Expertise

• Cisco Unified Communications Manager 3.x through 11.x
• Cisco Unity (Voice Mail Server)
• Cisco IM& Presence
• CMS (Cisco Meeting Server)
• Cisco TMS (Telepresence Management Suite)
• Cisco PCA (Prime Collaboration Assurance)
• Cisco PCP (Prime Collaboration Provisioning)
• CUBE (Cisco Unified Border Element)
• Softphone, Jabber and SFB (Skype for business)
• Call routing, dial-pears, route partitions, CSS ( calling search space)
• Basic VCenter, Vms. Hosts (UCS – Unified Computing System) and clusters
• Voice Gateways and VoIP circuits (SIP and TDM trunks)
• Avaya S8700, IP500 and Audix
• PBX integration (Cisco, Avaya, Alcatel, Nortel and Siemens)
• IVR integration (Intervoice Brite and GMK)
• Digital recorders integration (Nice and Witness)
• Work Force Management integration (Blue Pumpkin and Genesys)