profile-img

Fabian Arian Samir

Retention and loyalty at Orange Egypt

Zaher, Cairo, Egypt

Work Experience

  • Senior sales operationsFull Time

    Sodic

    Aug 2021 - Present -3 yrs, 11 months

    Egypt , Cairo

    • Job Details:-Updating and following-up the lead cycle by ensuring that all leads are registered with their status and their sources on the CRM daily and by applying company policy -Reserving units with all its procedures in documenting, checking clients’ data validations and revising the clients’ documents. -Updating inventory status on a daily basis. Notifying sales operation Manager and sales team with the inventory status daily. -Handle the Reservation process on CRM validating all related documents on system within the agreed SLA & follow up with related departments until unit is reserved on system. -Interface with Sales & Finance Teams to receive final approved payment plan to be attached to the contract for tailored payment plan. -Interface with Finance Team to record missing cheques & down payments collection for update & action needed. -Internal update of Brokers Database with all related data: signing status-validity date of contract - commission %, for future reference. -Weekly Report to Sales Team & Management with all pending Reservations that are not processed yet to take needed action. -Create a full record of all exceptions made by Finance team (discounts included) for audit reference. --Handle all after sales Requests in coordination with different departments & take the needed approvals if any: Reschedule Annex – ADS on Annex – Termination – Upgrade & Downgrade – Ownership Transfer….etc
  • Senior Sales operationsFull Time

    Orascom Development Holding

    Sep 2018 - Present -6 yrs, 10 months

    Egypt , Cairo

    • Job Details:Responsible on the resale operations in El Gouna and Makadi projects. - Responsible to create the assignment including all the details on it. - Responsible to schedule visit between the buyer and the seller to sign in the assignment. - Responsible to define the assignment fees including the taxes to the seller and the buyer. - Responsible to inform the concerned departments with the new owner for the units. - Responsible to give briefing for the potential customers about our new projects and send his contacts to the sales man. - Send daily, weekly and monthly report to the top management with the units after the resale and the budget received from the assignment. - Communicate with the brokers if they are involved with the resale case. -Compiling contracts and coordinating with the sales agents to make sure all needed documents are handy and available. In addition to schedueling installments and coordinating with couriers to make assure contracts are signed and delivered.
  • presalesFull Time

    M² Developments

    Nov 2017 - Present -7 yrs, 8 months

    Egypt , Cairo

    • Job Details:- Give customers information about our projects and compounds. - Support sales team to close their deals with the customers. - Handle any issues and complaint from the customers. - Responsible to communicate with operation team to raise the problems.
  • Orange Egypt

    • Corporate salesFull Time

      Aug 2017 - Present -7 yrs, 11 months

      Egypt , Cairo

      • Retention and loyaltyFull Time

        Aug 2015 - Present -9 yrs, 11 months

        Egypt , Cairo

        • Job Details:- Solving customers problems. - Handling customers' technical issues. - Retaining customers and answering their inquires. - Giving offers to existing customers to retain them
      • Retention and loyalty at OrangeFull Time

        Aug 2015 - Present -9 yrs, 11 months

        Egypt , Cairo

        • Job Details:Solving customers problems. - Handling customers' technical issues. - Retaining customers and answering their inquires. - Giving offers to existing customers to retain them - Dealing with Excel cheats. Other administration tasks: Handling all in coming e-mails and forwarding them to other team members. Assessment of the budget of offers given to customers. Dealing with faults and mistakes that may be caused by team members with offers given to clients and following with resellers. Calculating the team members’ scores and target for their commission.

      Education

      • Egypt in A

        Cairo University (CU)

        Jan 2014 - Jan 2014 - 0 Month

      • High School - Thanaweya Amma

        omar ebn el khatab

        Jan 2011 

      Achievements

      i have achievements on my team and get 6 certificate 2 pest achiever and 2 as a black horse from orange team

      Skills

      • Web Design
      • Sales

      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • Italian

        Beginner

      Training & Certifications

      • Excel

        Orascom·2019
      • black horse

        orange ·2017
      • black horse

        orange ·2017
      • business etiquette

        orange·2016
      • business etiquette

        orange·2016
      • best achiever

        best achiever ·2016
      • best achiever

        orange·2016
      • negotiation technique

        orange ·2016
      • Soft skills

        Helwan university ·2014
      • English course

        Ict center ·2013
      Share this Profile