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FATMA ABOZAID
Call Center Agent at Alfa Labs
Maadi, Cairo, EgyptWork Experience
Alfa Labs
Dec 2022 - Present -2 yrs, 7 months
Egypt
- Job Details:Manage inbound and outbound customer calls in a timely manner. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Handle & follow up medical approvals process for clients through emails, WhatsApp & mobile. Identify and assess customers’ needs to achieve satisfaction.
Education
Bachelor's Degree in Biotechnology
Cairo University (CU)Jan 2014 - Jan 2018 - 4 yr
Skills
- Networking
- Communication
- Time Management
- Adaptability
- Presentation
- Problem-Solving
- quality orientation
- Customer Focus
- excel
- powerpoint
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Human Resources Certified Professional
HR Winners (HRCI)·2024