FA

FATMA ABDALAH

Front Desk at World Gym October

Egypt

Work Experience

  • Front Desk

    World Gym October

    Jan 2022 - Present -3 yrs, 6 months

    Egypt

    • Job Details:Follows up on all prospects by using established World’s Gym sales systems. Conducts gym tours using established World’s Gym sales systems. Conducts telephone inquiries using established World’s Gym sales systems. Establishes and maintains a minimum of 10 lead boxes/bowls in the community on a monthly basis. Must establish and maintain a minimum required referral program as defined by World’s Gym company standards. Maintains FC planner using established sales systems. Must be current on World’s Gym company pricing and promotion schedule. Maintains information on club history, background, philosophy, facilities, staff and policies. Has a thorough knowledge of, adheres to, and enforces company policies and procedures as they pertain to gym operations. Maintains a positive relationship with the rest of the staff. Supports other staff in achieving their goals. Participates in all scheduled meetings as directed. Successfully completes the training courses.
  • Front Office Executive

    La7 Gym

    Jan 2021 - Jan 2022 -1 yr

    Egypt

    • Job Details:Ensure that patrons have all of the information and assistance they need to participate in any fit well programs and services such as personal training, reformer pilates, instructional programs and relax space sessions. Verify that all required paperwork is complete, schedule appointments, ensure all services are paid for, communicate with doctor’s offices and patrons about the status of their service requests and make reminder calls.
  • Front Office Executive

    Transformer Gym

    Jan 2020 - Jan 2021 -1 yr

    Egypt

    • Job Details:Act as the first point of contact for visitors to the center which will include meeting and greeting clients. Checking members in. Signing up new customers for memberships. Taking phone calls for any inquiries/complaints. Moderation for private messages received through our social media platforms. Providing accurate information concerning programs and activities. Schedule appointments for training classes and taking attendance for the class before the start time. Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times. Maintain database and keep it up to date. Maintain general filing system (soft and hard copy). Follow up with old inactive members and get proper feedback. Assisting current members with their queries/complaints. Follow up with new members to maintain and support them feeling welcomed and satisfied. Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately and accordingly completing relevant documentation.
  • Education

    • Bachelor's Degree in Accounting

      Cairo University (CU)

      Jan 2020 

    Skills

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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