FAHD Sherif ALANSARY

Customer Support RepresentativeFull Time

• Job Details:Answer phones professionally. Answer customer inquiries via the Chat service and Email service. Respond quickly and effectively to requests received through the employees. Ask questions to determine the nature of the problem. - Provide technical assistance and support for incoming queries. Follow up with customers to ensure the issue has been resolved. Gain feedback from customers about the problem-solving process. Acting as a team leader (preparing the contact center presentations and presenting, couching).

customer service representativeFull Time

• Job Details:1-Answer customers questions (credit cards-accounts-offers-debit cards-loans-insurance). 2-dealing with high customers (locals). 3-Achieving established goals. 4-Training new comers. 5-TL delegation. 6-Handling escalations. 7-follow up with customers to achieve my sales target (lone-balance transfer-credit card chq-business accounts-insurance) 8-Superior product knowledge. 9-Greeting customers, responding to questions, improving engagement with products and providing outstanding customer service. 10-Cross-selling products.

Sales RepresentativeFull Time

• Job Details:1-Administrating our clients through the gym also giving a tour for new potential clients. 2-Handling existing members with their floor needs and giving some training tips. 3-Following up on these visits to obtain new members. 4-Maintaining gym standards, managing supplies and equipment. 5-Achieving my clients goals as per their vision and my mission.