Basic Info

Essraa Atiya

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Office Manager at Petro Drilling Services Company

Experience Details

Office Manager

Administration

Experienced (Non-Manager)

- Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
- Allocate available resources to enable successful task performance
- Design and implement filing systems
- Ensure filing systems are maintained and current
- Analyses and monitor internal processes
- Implement procedural and policy changes to improve operational efficiency
- Prepare operational reports and schedules to ensure efficiency
- Co-ordinate schedules, appointments and bookings
- Monitor and maintain office supplies inventory
- Review and approve office supply acquisitions
- Handle customer inquiries and complaints
- Manage internal staff relations
- Maintain a safe and secure working environment


Company Details

Petro Drilling Services Company (multinational)

Maadi, Cairo, Egypt

101-500 employees

Oil and Gas

N/A

Nov 2013 to present (3 years 1 month)
Guest Relation Manager at Marassi at North Coast From Emaar Co.

Experience Details

Guest Relation Manager

Customer Service/Support

Manager

- Insure and provide flawless, upscale, professional and high class guest service experiences
- Analyze customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests’ requirements and inquires
- Actively listen and resolve guests’ complains
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
- Examine activities logbook, assign tasks appropriately and implement control schedule daily


Company Details

Marassi at North Coast From Emaar Co. (multinational)

North Coast, Egypt

More than 1000 employees

Real Estate/Property Management

www.Emaar.com

Jun 2013 to Sep 2013 (3 months)
Account Excutive at Innovation Crew

Experience Details

Account Excutive

Marketing/PR/Advertising

Experienced (Non-Manager)

- Research clients' products, services, plans, competitors and target markets
- Meeting and liaising with clients to discuss and identify their advertising/marketing requirements;
- Working with agency colleagues to devise an advertising/marketing campaign that meets the client's brief and budget;
- Presenting, alongside agency colleagues (particularly the account manager), the campaign ideas and budget to the client;
- Working with the account manager to brief media, creative and research staff, and assisting with the formulation of marketing strategies;
- Liaising with, and acting as the link between, the client and advertising/marketing agency by maintaining regular contact with both, ensuring that communication flows effectively;
- Negotiating with clients and agency staff about the details of campaigns;
- Presenting creative work to clients for approval or modification;
- Handling budgets, managing campaign costs and invoicing clients;
- Monitoring the effectiveness of campaigns;
- Ensure that projects are completed on time and within budget.
- Writing client reports;
- Meeting clients to discuss strategy and report on progress
- Responding to clients' requests as they arise
- Taking part in pitches for new contracts
- Keeping records and handling invoices.
- Arranging and attending meetings.
- Attending brain storming meeting with other colleagues to devise an Advertising/Marketing campaign that meets the other colleagues` client`s brief and budget.


Company Details

Innovation Crew (multinational)

Mohandeseen, Egypt

51-100 employees

Marketing and Advertising

www.innovation-crew.com

Feb 2013 to Jun 2013 (4 months)
Account Manager at Deal Agency for events and Marketing Solutions

Experience Details

Account Manager

Marketing/PR/Advertising

Manager

- Research clients' products, services, plans, competitors and target markets
- Meeting and liaising with clients to discuss and identify their advertising/marketing requirements;
- Working with agency colleagues to devise an advertising/marketing campaign that meets the client's brief and budget;
- Presenting, alongside agency colleagues (particularly the account manager), the campaign ideas and budget to the client;
- Working with the account manager to brief media, creative and research staff, and assisting with the formulation of marketing strategies;
- Liaising with, and acting as the link between, the client and advertising/marketing agency by maintaining regular contact with both, ensuring that communication flows effectively;
- Negotiating with clients and agency staff about the details of campaigns;
- Presenting creative work to clients for approval or modification;
- Handling budgets, managing campaign costs and invoicing clients;
- Monitoring the effectiveness of campaigns;
- Ensure that projects are completed on time and within budget.
- Writing client reports;
- Meeting clients to discuss strategy and report on progress
- Responding to clients' requests as they arise
- Taking part in pitches for new contracts
- Keeping records and handling invoices.
- Arranging and attending meetings.
- Attending brain storming meeting with other colleagues to devise an Advertising/Marketing campaign that meets the other colleagues` client`s brief and budget.


Company Details

Deal Agency for events and Marketing Solutions

Dokki, Giza, Egypt

11-50 employees

Marketing and Advertising

N/A

Jun 2011 to Jan 2013 (1 year 7 months)

Achievements


- Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
- Allocate available resources to enable successful task performance
- Design and implement filing systems
- Ensure filing systems are maintained and current
- Analyses and monitor internal processes
- Implement procedural and policy changes to improve operational efficiency
- Prepare operational reports and schedules to ensure efficiency
- Co-ordinate schedules, appointments and bookings
- Monitor and maintain office supplies inventory
- Review and approve office supply acquisitions
- Handle customer inquiries and complaints
- Manage internal staff relations
- Maintain a safe and secure working environment



• Guest Relations Manager at M


- Research clients' products,


- Research clients' products,


I have achievements as Office Manager at Petro Drilling Services Company (2013 - present) I have achievements as Guest Relation Manager at Marassi at North Coast From Emaar Co. (2013 - 2013) I have achievements as Account Excutive at Innovation Crew (2013 - 2013) I have achievements as Account Manager at Deal Agency for events and Marketing Solutions (2011 - 2013) I have achievements in school, university, sports, etc...

Education

Bachelor's Degree in Commerce

Education Details

Bachelor's Degree

Commerce

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abbass El Akkad

Egypt

2008

A / Excellent / 85 -100%

N/A

Abbass El Akkad
2008

Certifications

TOEFL
Mar 2011

Certificate details

TOEFL

Mar 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English Conversation

Jun 2013

Berlitz

N/A

Training/Course Details

Business Etiquette, Body Language and Communication skills

Aug 2013

American Chamber of Commerce Development Center in Egypt

Business Etiquette and Communication skills at American Chamber of Commerce Development Center in Egypt. 2013

Training/Course Details

Human Development & Self Management Skills

Oct 2011

American Chamber of Commerce in Egypt.

Human Development & Self Management Skills. American Chamber of Commerce in Egypt. 2012

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

Account ExcutiveAccount ManagerAccountingAdministrationAnalyticalBeing CreativeBusiness Etiquette, Body Language And Communication SkillsCommerceCreativeCustomer ServiceEnglishEnglish ConversationFashionFrenchGuest Relation ManagerHandballHard WorkerHuman Development & Self Management SkillsInnovation CrewInternetMArketing, AdvertisingMarassi At North Coast From Emaar Co.MarketingMarketing And AdvertisingMicrosoft WordMoviesOffice ManagerOil And GasOrganizerPara-sailingPetro Drilling Services CompanyPhotographingProperty ManagementReal EstateSupportTOEFLTeam PlayerTravellingWater Surfing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Administration

Administration

: Expert

: Extreme - I love it!

:

1-3 years

MArketing, Advertising

MArketing, Advertising

: Advanced

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Hard worker, Creative, Organizer, Team Player

Online Presence

esraa_8_11@hotmail.comEsraa ElMoatassemInstagram ( Her Dressing Room )

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