Basic Info

Essam Selim

More than 15 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

CRM Manager at Score International for Training & Career Consultant

Experience Details

CRM Manager

Medical/Healthcare

Manager

- Supervise: CRM Officers, CRM Career Consultant, Telesales Officers, Social Media Manager& Social Media Officers.
o Manage and lead the CRM Department with its employees to achieve desired targets, strategy and objectives.
o Contribute in setting company's budget, forecast and planning.
o Contribute in designing sales commission scheme.
o Create a comprehensive annual sales plan with the Marketing Manager.
o Create monthly and quarterly sales performance reports to upper management identifying accomplishments, deviations with respect to the annual sales plan.
o Responsible for setting and managing attendance schedules for subordinates.
o Design suitable promotions and offers to be communicated during peak and off-peak timing.
o Ensure updating of database while retaining customers and turn non-customers to customers.
o Design and implement loyalty programs.
o Analyze satisfaction surveys.
o Manage social media performance, set communication strategy, segment, objectives… etc.
o Review, analyze and audit the social media impact and feedback.
o Perform mystery shopper and marketing intelligence activities.
o Monitor day by day activities.
o Manage orientation sessions, content, timing and duration with the CRM consultant.
o Receive various reports from subordinates and report to management or take necessary actions.
o Adhere to regulations and any requests as per the management.
o Perform management activities, coaching, delegation, development, motivation, conflict resolution, problem solving, hiring, training… etc.


Company Details

Score International for Training & Career Consultant

Cairo, Egypt

101-500 employees

Education, Recruitment and Staffing, Alternative Medicine

N/A

Feb 2015 to present (1 year 10 months)
Call Center Supervisor at Barclays Bank

Experience Details

Call Center Supervisor

Banking

Experienced (Non-Manager)

o Achieving targets in monthly bases.
o Handling all the customers inquiries and complains.
o Making a strong publishing to the customer service policies and procedures.
o Making a weekly meeting to clarify with each agent about his figures and what he should do and daily briefing.
o Handling all the stuff needs and follow up calls during the day.
o Monthly meetings to clarify (Vision, new challenges, next month plan, each agent target and their achievements during this month).


Company Details

Barclays Bank

Cairo, Egypt

N/A

Banking

N/A

Mar 2009 to May 2015 (6 years 2 months)
Sales Coordinator in Charge at AL-Hajri International Group

Experience Details

Sales Coordinator in Charge

Sales/Retail

Experienced (Non-Manager)

o Meeting the customers to defined their requests and finalizes their orders or inquiries.
o Managing the sales coordinators representatives in the 7 companies (Holidays, Job orders, schedules, meetings, business plan and appraisals).
o Monthly report with achievements and targets that have been made by the representatives and reporting them to the sales manager.
o Preparing the sales orders and costing sheets that received from the team and process it to the Production Dep.
o Receiving and replying the customer's requests, inquiries and orders via (E-Mails, Faxes and phone).
o Sending quotations and prices lists to the customers for final approval.
o Communicating between the customers and the Art Department till agreed for the final design of the customer's product.
o Following up the delivery dates and the quality of our products.


Company Details

AL-Hajri International Group

Abu Dhabi, United Arab Emirates

501-1000 employees

Retail, Business Supplies and Equipment , Paper and Forest Products

N/A

Feb 2008 to Jan 2009 (11 months)
Senior Customer Service at Vodafone Egypt

Experience Details

Senior Customer Service

Customer Service/Support

Experienced (Non-Manager)

 Customer Service Senior REP (Complain/Loyalty) Premium complains activity-VF one program and loyalty program activity) working on Siebel (CRM Application): Offer superior quality of Service to Vodafone Egypt Premium Customers, through handling inbound and outbound contacts.
 Consumer Collection agent
 Consumer high usage support agent
 Premium support agent
 I- Care support agent
 Customer service agent


Company Details

Vodafone Egypt

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2003 to Feb 2008 (4 years 7 months)
Swimming Trainer at Ahly & Shams Club

Experience Details

Swimming Trainer

Education/Teaching, Training/Instructor

Entry Level

Swimming training


Company Details

Ahly & Shams Club

Cairo, Egypt

N/A

Sports

N/A

Jul 1998 to Jun 2003 (4 years 11 months)

Education

BSc in Physical Education

Education Details

BSc

Physical Education

Helwan University, Egypt

B / Very Good / 75 - 85%

Swimming and Volley Ball

N/A

Helwan University
1994 - 1998
High School - Thanaweya Amma

High School Details

Thanaweya Amma

fostat

Egypt

1993

C / Good / 65 - 75%

N/A

fostat
1993

Certifications

English Course
Sep 2001

Certificate details

English Course

Sep 2001

N/A

N/A

N/A

Army Forses Institution

N/A

Certificate details

Emotion Intelligent

Aug 2005

N/A

N/A

N/A

Vodafone

N/A

Training and Courses

Training/Course Details

MS office

Apr 2009

Arm Forces

.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAlternative MedicineArabicBankingBusiness DevelopmentBusiness Supplies And EquipmentCRM ManagerCall Center SupervisorCredibiityCustomer ServiceEducationEmotion IntelligentEnglishEnglish CourseHard WorkerLeaderMS OfficeMedicalMicrosoft ExcelMicrosoft WordOrganizerPaper And Forest ProductsPhysical EducationProblem SolverReadingRecruitment And StaffingRetailSalesSales Coordinator In ChargeSenior Customer ServiceSportsSupportSupportiveSwimmingSwimming TrainerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Little

:

1-3 years

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Supportive

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