EM
Essam Mohamed
Fashion Sales Representative
EgyptWork Experience
Education
Bachelor's Degree in Geography
Cairo University (CU)Jan 2016 - Jan 2020 - 4 yr
Skills
- Audit on GCS cases, follow up and ensure end to end resolution
- Listen carefully to contact center calls and audit all info provided to customers
- Monitor on customer service (cash team) on attending customers inquiries by fulfilling their requirements, solve their problems & ensure following up their cases
- Maintain customer satisfaction service level, ensure manage & meet customer expectations
- Audit on responding on all customers’ inquiries & improve their customer service experience
- Monitor on providing excellent customer service for customers as per Aramex CS standards
- Monitor on the flow of information horizontally and vertically
- Collaborate with the team members to achieve their KPI’s
- Audit on closing all pending cases in a timely manner
- Achieve Aramex customer service KPIs pass the customer service audits
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Languages
Arabic
FluentEnglish
Intermediate