Basic Info

Esraa tawfik

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Sales Agent at Etisalat Misr

Experience Details

Sales Agent

Sales/Retail

Entry Level

Handle customer inquiries and provide solutions to this problems.
 Met monthly sales target and activity levels.
 Ensure compliance to policies and procedures.
 Handle and keep records of cash & inventory to maintain accurate data that
can be used for the 2nd shift and daily reports.
 Positive and effective involvement in implementing the retail plan.
 Enhance after selling service & provide total customer satisfaction.


Company Details

Etisalat Misr

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2017 to present (11 months)
Trainee (intern) at Mohamed Abd El Raoof Accounting Office

Experience Details

Trainee (intern)

Accounting/Finance

Entry Level

 Recording daily transaction in journal and entries manually.
 Forming the four financial statement .
 checking the required documents for the accuracy of recorded
transactions.
 Recording expenses and revenues .
 Writing legal books (the US daily).


Company Details

Mohamed Abd El Raoof Accounting Office

Cairo, Egypt

N/A

Accounting and Auditing Services

N/A

Jan 2017 to Jan 2017
Trainee (intern) at ALEXBANK

Experience Details

Trainee (intern)

Banking

Student

 Done Bank Deposits.
 Provided customer service and handled customer queries.
 Maintained confidential records and files, created KYC.
 Respond to customer inquiries and resolve.
 Maintain customer database and update periodically.


Company Details

ALEXBANK

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jul 2015 to Jul 2015
Charity Activities (volunteer) at Life Makers

Experience Details

Charity Activities (volunteer)

Education/Teaching, Training/Instructor

Student

shared in the awareness campaign against H1N1 in government
schools with Life Makers Charity Organization


Company Details

Life Makers

Cairo, Egypt

101-500 employees

Non-Profit Organizations

N/A

Feb 2014 to Mar 2014 (1 month)
Trainee (intern) at Misr for central clearing , Depository and Registry (MCDR)

Experience Details

Trainee (intern)

Accounting/Finance

Student

 Attend all training Seasons relating to custodian Task & Customer
Service.
 learning to Objectives of settlement and clearing system.
 General idea on custodians' tasks, membership rules and dividends
payment system.
 Work in accounting system applied by custodians.


Company Details

Misr for central clearing , Depository and Registry (MCDR)

Cairo, Egypt

501-1000 employees

Financial Services

N/A

Jul 2013 to Aug 2013 (1 month)

Education

BA in Accounting (English Section)

Education Details

BA

Accounting (English Section), Business Administration and Accounting

FUTURE ACADEMY, Egypt

A / Excellent / 85 -100%

N/A

N/A

FUTURE ACADEMY
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Nozha Language School

Egypt

2011

B / Very Good / 75 - 85%

N/A

El Nozha Language School
2011

Certifications

Certificate details

Official Microsoft Certification

Mar 2015

N/A

N/A

N/A

Microsoft Office Teach in Future Academy

Completed the requirements to be Recognized as a Microsoft
Office Specialist for Office word 2010 _Excel
2010_PowerPoint 2010_Outlook 2010_Acess 2010 .

Certificate details

Certified Management Accountant Course

Dec 2016

N/A

N/A

N/A

AUC

N/A

Training and Courses

Training/Course Details

Microsoft office 2010

May 2014

Microsoft Office In Future academy

Microsoft office package 2010 ( Word_ Excel_Powerpoint_ Access_Outlock)

Training/Course Details

Personal and banking skills

Nov 2013

Barclyes Bank

N/A

CMA at AUC
Dec 2016

Training/Course Details

CMA

Dec 2016

AUC

Recently, I attend CMA Course,Part one In American University Cairo That Prepare me to pass in CMA Exam.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting (English Section)Accounting And Auditing ServicesAnimalsArabicBankingBudgetBusiness Administration And AccountingBusiness DevelopmentCMACertified Management Accountant CourseCharity ActivitiesCommunicatorCustomer ServiceCustomer-orientedEnglishFinanceFinancial ServicesHard WorkerInsuranceMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft Office 2010Microsoft OutlookMicrosoft PowerPointMicrosoft WordNegotiatorNon-Profit OrganizationsOfficial Microsoft CertificationPersonal And Banking SkillsRetailSalesSales AgentTeam PlayerTelecommunicationsTrainee

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Access

Microsoft Access

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Accounting

Accounting

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Expert

: High

:

Less than 1 year

Budget

Budget

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Negotiator, Customer-oriented, Team Player

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