IsRaa Mostafa Mohammed Hassan

Technical Chat SupportFull Time

• Job Details:Prompt response to customer inquiries via the Intercom program. Data entry into WordPress and Excel. Resolving customer issues and escalating complex matters to relevant departments. Implementing necessary modifications to the WordPress-based online store. The ideal employee for two consecutive months. November 2023 - Present

ModeratorFull Time

• Job Details:WhatsApp and Page Management • (Answer messages and Order Confirmation on website) • Achieving an average of 48% of team sales. • Training new employees and modifying the method of response to be better.

Operation CoordinatorFull Time

• Job Details:E-Commerce WordPress • Customize theme and management such as color_ design_ header_ footer. • Create pages with Elementor From scratch. Warehouse Management • Order processing and follow-up of shipping companies. • Treasury Officer (cash settlement of daily incoming and disbursed) • Receipt of purchases (goods) Data Entry • Record sales and follow-up Inventory and Warehouse. Customer Service • Working on Problem-Solving and Effective Communication with the client. • Achieving the highest customer satisfaction rate with the service provided to them. Social Media • Page management (answering comments and messages and Order Confirmation) • Create advertising campaigns (Facebook and Instagram) • Voice commentary on videos Write Content • (Writing, Formatting, and uploading content on the company’s Website) • Writing marketing content for social media. • Upload and follow up products on Jumia, Amazon and Noon selling Sites.