Israa Ibrahim Mousa

Customer Support AdvisorFull Time

• Job Details:When I first joined the company we started a new project and my main role was handling the customers queries and complaints through chats. After few months I got promoted to tear 2 in which I became handling the escalations through outbound calls. Also, I supported multiple teams by giving them proper trainings on the knowledge base and the system. For multiple times I reached rank 1 on the team so I became a team captain for couple of months and I was responsible for both tear 1 and tear 2.

Social Media ModeratorFull Time

Customer Service RepresentativeFull Time