Esraa Elabyd

Team Leader - Back Office & Social Media Support

• Job Details:Directed and inspired a team of back-office staff to achieve departmental objectives through robust leadership and performance enhancement strategies. Provided continuous guidance and coaching to support team members' growth and professional development. Conducted performance reviews and goal-setting sessions to align individual contributions with organizational priorities. Ensured timely and accurate management of customer orders using platforms like Odoo, Fresh Desk, Vendor App, Shopify, and Gmail. Reviewed and audited financial and order cancellation processes for accuracy and compliance with company policies. Promoted teamwork, open communication, and accountability within the department.

Customer Support Representative

• Job Details:Resolved customer inquiries and complaints efficiently, enhancing client satisfaction. Improved order accuracy through detailed follow-up and CRM utilization. Collaborated with cross-functional teams to ensure seamless customer experiences.