Basic Info

Eslam Kamel

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CSE at HSBC EDS

Experience Details

CSE

Banking

Entry Level

N/A


Company Details

HSBC EDS (multinational)

Giza, Egypt

More than 1000 employees

Banking

www.hsbc.com

Jun 2016 to present (1 year 4 months)
Customer Service Responsible at AXON E-Planet Educational Services

Experience Details

Customer Service Responsible

Education/Teaching, Customer Service/Support, Training/Instructor

Experienced (Non-Manager)

Started at the beginning of the year 2015 when the job was assigned
started planning using the human & non human resources available to
improve sales & customer service team as also the internal management
system.
Improved the overall employees skills used to handle current & new
customers sales skills which led to raising the customers number by 80%
during 6 months using old customers database and working on pursuing
them to resume their courses and using multi tools to gather new
customers.
Started to improve the organizational structure by using cloud tools
instead of classic methods ( Google Sheets ) to sync both branch's live
data for easier management.
Creating live reports for active students & classes for immediate
observation.
Trained the employees on:
How to use ERP system that wasn't in use due to lack of training.
Set workshops to train employees for sales skills , angry customers
handling & phone calls.


Company Details

AXON E-Planet Educational Services (multinational)

Ismailia, Egypt

101-500 employees

Education

Www.eplaneteducation.com

Jan 2015 to Dec 2015 (11 months)
Reserve Officer at Egyptian Armed Forces

Experience Details

Reserve Officer

Operations/Management

Experienced (Non-Manager)

Military Service, Officer, equivalent to team leader (managing a separate unit including 23 persons including diffrent responsibilities)


Company Details

Egyptian Armed Forces

Egypt

More than 1000 employees

Military

N/A

Oct 2011 to Apr 2014 (2 years 6 months)
Sales & cashier at Rainbow Kids Retail Stores

Experience Details

Sales & cashier

Customer Service/Support, Sales/Retail

Entry Level

Indoor sales , Cashier , computer tasks related to stock pricing and data entry
Handle angry customers , guiding customers and keeping them satisfied


Company Details

Rainbow Kids Retail Stores

Ismailia, Egypt

11-50 employees

Apparel and Fashion , Retail

N/A

Jan 2011 to Sep 2011 (8 months)
Dive Guide - on boat Sales at Seamax Sharm El-Shiekh

Experience Details

Dive Guide - on boat Sales

Sales/Retail, Customer Service/Support, Tourism/Travel

Student

Dive Guide provide detailed information for professional divers.
Responsible for making sure all the equipments required for the divers be in boat in s perfect condition
Make briefing for the trip schedule And safety precautions as before each dive .
Sales team & management assist
Fair experience in sales skills & customers handling.
Some contribution in management during the holidays of the manager.
Here learned how to deal with customers , how to create friendly relation with customers,
to sell your products whatever it is and how to keep the customers satisfaction


Company Details

Seamax Sharm El-Shiekh

South Sinai, Egypt

11-50 employees

Travel and Tourism

N/A

Jan 2009 to Jan 2011 (2 years)

Achievements


Improved managerial structure of the Branch, Implemented Google cloud tools to increase productivity, increased sales performance by retaining current and old customers after building a clients database.


Hepped to train the current sales reps. To improve customer experience during shopping. Also helped to use. Latest tech tools to improve management control over sales and stock.


Education

B.L in Law

Education Details

B.L

Law

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ismailia experimental high

Egypt

2002

C / Good / 65 - 75%

N/A

Ismailia experimental high
2002

Certifications

TOIEC
Feb 2014

Certificate details

TOIEC

Feb 2014

855 out of 950

https://www.ets.org/toeic/listening_reading/scores/reports/

N/A

AMIDEAST

L.R

ICDL
Jun 2014

Certificate details

ICDL

Jun 2014

N/A

N/A

N/A

MINISTRY OF COMMUNICATIONS

N/A

Training and Courses

Training/Course Details

Legal translation diploma

Sep 2016

EGYTA

N/A

AML at HSBC
Dec 2016

Training/Course Details

AML

Dec 2016

HSBC

Anti Money Laundry

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

AMLAXON E-Planet Educational ServicesAcountingAdobe PhotoshopApparel And FashionBankingBusiness DevelopmentCSEComputer SkillsCustomer ServiceCustomer Service ResponsibleDive Guide - On Boat SalesERPEducationEnglishGoogle Apps- Sheets-Docs-FormsHSBC EDSHandles StressHard WorkerICDLInternet SearchItalianLawLegal Translation DiplomaLinuxMac OSManagementMicrosoft OfficeMicrosoft WindowsMilitaryNetworkigOrganized WorkplacesPlannerPresenterProblem SolverReserve OfficerRetailSalesSales & CashierSocial MediaSupportTOIECTo Take Car Of DetailsTo Use Latest Tools To Finish My WorkTourismTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Italian

Italian

: Beginner

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Medium

:

More than 7 years

Google Apps- Sheets-Docs-Forms

Google Apps- Sheets-Docs-Forms

: Expert

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Social Media

Social Media

: Expert

: Medium

:

More than 7 years

Mac OS

Mac OS

: Advanced

: Extreme - I love it!

:

More than 7 years

ERP

ERP

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

More than 7 years

Linux

Linux

: Intermediate

: Extreme - I love it!

:

More than 7 years

Networkig

Networkig

: Intermediate

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer service

Customer service

: Expert

: Medium

:

3-5 years

Sales

Sales

: Expert

: Medium

:

5-7 years

Acounting

Acounting

: Intermediate

: Little

:

1-3 years

Management

Management

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Hard worker, Presenter, Problem Solver, Handles Stress

Online Presence

Eslam RamziEslam_ramzi

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