Basic Info

Eslam mahdy

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

IT technical support engineer at International Medical Center

Experience Details

IT technical support engineer

Hospitality/Hotels/Food Services

Entry Level

Monitor and maintain the computer systems and networks of the organisation. install and
configure computer systems, diagnose hardware/software faults and solve technical problems, either over the
phone or face-to-face.
• install and configure computer systems, printers, telephones,...
• monitor and maintain computer systems and networks;
• set up new users in Microsoft Windows Active Directory
• set up new user mail accounts;
• configure user rights for various applications;
• troubleshoot system and network problems and diagnose and solve hardware/software faults
• replace parts as required;
• provide support, including procedural, documentation;
• follow diagrams and written instructions to repair a fault or set up a system;
• run network applications to support systems and users;
• support new applications;
• respond within agreed time limits to call-outs;
• work continuously on a task until completion (or referral to third parties, if appropriate);
• prioritise and manage several open cases at one time;
• rapidly establish a good working relationship with other professionals in order to make necessary repairs;
• test and evaluate new technology


Company Details

International Medical Center

10 of Ramadan, Egypt

More than 1000 employees

Hospitality/Hotels, Healthcare and Medical Services

http://www.imc.org.eg/imc/

Jan 2017 to present (6 months)
IT Trainee (intern) at Juhayna

Experience Details

IT Trainee (intern)

IT/Software Development

Entry Level

N/A


Company Details

Juhayna (multinational)

6th of October City, Egypt

More than 1000 employees

Food and Beverage Production

http://www.juhayna.com/

Aug 2016 to Sep 2016 (1 month)
IT Specialist (intern) at Global Knowledge

Experience Details

IT Specialist (intern)

IT/Software Development

Student

N/A


Company Details

Global Knowledge (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

http://www.globalknowledge.com.eg/

Sep 2014 to Sep 2015 (1 year)

Education

Bachelor`s degree in computers & information systems in Programming

Education Details

Bachelor`s degree in computers & information systems

Programming, Information system, Internet Technology&Decision; support

Cairo University, Egypt

C / Good / 65 - 75%

Database 1, 2 Database Design,

Artificial Intelligence, Data warehouse,

Cairo University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

tabry elhegaz secondary school

Egypt

2012

A / Excellent / 85 -100%

N/A

tabry elhegaz secondary school
2012

Certifications

ICDL
Apr 2013

Certificate details

ICDL

Apr 2013

85 out of 100

http://www.fci.cu.edu.eg/

N/A

Faculty of computers & Informations

Microsoft Office module is included

Certificate details

Database Administration

May 2016

90 out of 100

http://www.next-eg.com/nextgo/

N/A

Next Academy

N/A

Training and Courses

Training/Course Details

Database Adminstration

May 2016

Next Academy

N/A

Training/Course Details

MCSA windows server 2012

Nov 2016

(self study from original Microsoft book using VMs

20-410 20-411 20-412

Training/Course Details

CCNA

Jan 2017

(self study from oiginal cisco book

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalCCNADatabase AdministrationDatabase AdminstrationEnglishFood And Beverage ProductionFood ServicesGlobal KnowledgeHard WorkerHealthcare And Medical ServicesHospitalityHotelsICDLITIT SpecialistIT Technical Support EngineerIT TraineeInformation SystemInformation SystemsInformation TechnologyInformation Technology ServicesInitiativeInternet Technology&Decision; SupportJuhaynaMCSA Windows Server 2012OraclePersistentProblem SolverProgrammingSoftware DevelopmentWindows Server 2012

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Oracle

Oracle

: Expert

: Extreme - I love it!

:

Less than 1 year

Windows Server 2012

Windows Server 2012

: Expert

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Information systems

Information systems

: Advanced

: Extreme - I love it!

:

1-3 years

information technology

information technology

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Initiative, Problem Solver, Persistent

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