
Islam Maged Elaksher
IT Supervisor at Elkhlood Group
Toukh, Qalubia, EgyptWork Experience
IT SupervisorFull Time
Elkhlood Group
Jun 2019 - Present -6 yrs, 1 month
Egypt , Cairo
- Job Details:• Installing & Configuring Windows Server 2008, Windows Server 2012 & Windows Server 2016. • Administrate VMware (NetApp knowledge is preferred) • Maintain all local IT Systems, Network equipment, Servers, Laptops, Computers, Printers, Bar code Scanners, finger print, DVR,. • Configuration and testing of any new hardware and software. • Installing and operating Windows desktop and server operating systems. • Working within a TCP/IP network environment, including DHCP, DNS and Ethernet. • Excellent in Maintenance and Installation Handheld Motorola, Intermec. Mobile, Zebra TC56 (Printer PB3 .Apex3, PR3, Zebra). • Experience in Installing SAP, Infinity, Ebussnisesuit and Sales buzz and its troubleshooting . • Ability to work under pressure and meet deadline. • Handling incoming incidents via the phone, e-mail or help desk system promptly and effectively. • Attend Implementation for Sales Buzz In Elkhlood Group. • Diagnosing and resolving a wide range of technical issues. • Escalating issues where necessary to superiors. • Investigating and implementing ways of reducing major issues in IT. • Ensuring that all issues are captured and entered in the logging software. • Developing & updating support documentations & manuals for technical aspects. • Communicate With IT Branches To Solve Any Problem That Face Them. • • Purchase All It Devices Over SAP and Manage This Invoices. • Communicate with all branches to Handle Maintains. • Provide troubleshooting and configuration support for desktop clients and networking environment. • Manage users and groups within the Active Directory. • Under supervision, provide servers backup and restore database servers. • Create regular reports about hardware, consumables and running systems status. • Ensure that Time & Attendance machines are working properly and troubleshoot them. • Contribute and give User-Training on new systems/hardware functionalities. • Excellent in English (speak and written).
Technical Support SpecialistFull Time
Cadbury
Dec 2014 - Jun 2019 -4 yrs, 6 months
Egypt , Cairo
- Job Details:- Excellent in Maintenance and Installation of Computer and laptop. - Big knowledge about Cameras, DVR, Fingerprints, Configures Router, Switching, VPN, MPLS. - Excellent in Maintenance and Installation Handheld Motorola, Intermec.(PDA). - Big knowledge about Make Network for New Site. - Ability to work under pressure and meet deadline. - Excellent knowledge with MS-Windows installation and troubleshooting For windows 7 & 8 &10, network printer, scanner and fingerprint. - Excellent knowledge with MS-Office applications (Word, Excel; PowerPoint, and Outlook). - Install and manage Active Directory, DNS Server, DHCP - Server, and WSUS Server, VMware. - Experience In Installing SAP
IT SpecialistFull Time
- Job Details:- Excellent in Maintenance and Installation of Computer and laptop. - Big knowledge about Cameras, DVR, Fingerprints, Configures Router, Switching, VPN, MPLS. - Excellent in Maintenance and Installation Handheld Motorola, Intermec.(PDA). - Big knowledge about Make Network for New Site. - Ability to work under pressure and meet deadline. - Excellent knowledge with MS-Windows installation and troubleshooting For windows 7 & 8 &10, network printer, scanner and fingerprint. - Excellent knowledge with MS-Office applications (Word, Excel; PowerPoint, and Outlook). - Install and manage Active Directory, DNS Server, DHCP - Server, and WSUS Server, VMware
Technical supportFull Time
Sohel For Traveling
Aug 2011 - Jan 2012 -5 months
Egypt , Cairo
- Job Details:The nature of my Work there (Install,maintain,and configure Desktop ,printer,scanner And data entry in some cases . Make folder to allow all employee for share document and printing
Education
Bachelor's Degree in Information System
faculty of computers and informaticsJan 2005 - Jan 2009 - 4 yr
High School - Other
Tukh Secondary School For MaleJan 2004
Achievements
In Domty Implementation for salesbuzz &ebussniss swit & Change infrastructure for network in HQ and Factory. In Cadbury Implementation for SAP In ElKhloodGroup Implementation for salesbuzz & Instructor to salesmen to use this program .
Languages
Arabic
FluentEnglish
AdvancedGerman
Beginner
Training & Certifications
MCSE,MCITP,MCSA,.A+,CCNA
Self-study·2018C#.net
ITC·2008