Basic Info

Esam AbdulQuddous

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Training Coordinator at Stellar

Experience Details

Training Coordinator

Administration, Operations/Management

Entry Level

N/A


Company Details

Stellar

Cairo, Egypt

11-50 employees

Training and Coaching

N/A

Jun 2016 to Sep 2016 (3 months)
HR Specialist at Resala Charity foundation

Experience Details

HR Specialist

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Resala Charity foundation

Tanta, Egypt

51-100 employees

Non-Profit Organizations

N/A

Feb 2015 to Jun 2016 (1 year 4 months)
HR Coordinator at AXON Academy

Experience Details

HR Coordinator

Human Resources

Entry Level

N/A


Company Details

AXON Academy

Tanta, Egypt

51-100 employees

Education

N/A

Feb 2014 to Nov 2014 (9 months)
Training Coordinator at MKCL Arabia Ltd.

Experience Details

Training Coordinator

Education/Teaching, Project/Program Management, Administration

Experienced (Non-Manager)

Coordinated all the activities of Authorized Learning Centers (ALCs).
Cooperated with the sales department by giving presentations about our training program (MICIT) to the new costumers.
Helping and monitoring on our governmental and private partners (ALCs) in registration, training their trainers, getting results and certificates.
Keeping the CPN manager updated with the current status of every partner.


Company Details

MKCL Arabia Ltd. (multinational)

Cairo, Egypt

51-100 employees

Computer Software, Education

http://www.mkcl.com.eg/

Feb 2014 to Aug 2014 (6 months)
Call Center Agent at Wasla Outsourcing for Vodafone

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

Worked on night shift, Dealing with a big number of calls with an excellent AHT (Average Handling time) in condition of high standards of quality (Delivering accurate information, Customer satisfaction).
Handling angry customers and their complaints, working speedily on the system to answer queries and resolve errors or problems.
Became one of the best three members on the team after one month.


Company Details

Wasla Outsourcing for Vodafone

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring , Telecommunications

http://wasla.com/User1/default.htm

Feb 2013 to Jun 2013 (4 months)
Office Admin at Vision International

Experience Details

Office Admin

Administration, Customer Service/Support

Experienced (Non-Manager)

Run all the secretary functions (taking calls, E-mails, word processing, spreadsheets, filing and faxing, arranging meetings, receiving and directing visitors… etc.)
Coordinates various office support services, including purchasing and facilities management.


Company Details

Vision International

Cairo, Egypt

11-50 employees

Package/Freight Delivery

http://vilegypt.com/

Mar 2012 to Dec 2012 (9 months)
Team Leader (volunteer) at Tajmeel Project

Experience Details

Team Leader (volunteer)

Project/Program Management, Human Resources

Manager

Tajmeel Project Tanta (Cleaning and Beautify our city, Spreading culture of Beauty)
Participated in planning meetings and contributed actively in establishing the project idea.
Leaded a team of volunteers (15 in average) within many activities and events.
Covered a district and communicated with more than 10000 families.


Company Details

Tajmeel Project

Tanta, Egypt

51-100 employees

Environmental Services , Non-Profit Organizations

https://www.facebook.com/groups/warsha.sebrbay.tagmeel/?fref=ts

Jul 2010 to Dec 2010 (5 months)
Project Manager (volunteer) at Life Makers Foundation (Tanta)

Experience Details

Project Manager (volunteer)

Education/Teaching, Project/Program Management, Human Resources

Manager

Assumed a team of 5 members, then I planned and conducted with my team an attraction and sourcing campaign, we achieved about 30 new members within 2 weeks.
I lead my team in designing and getting accreditation for our training material, and conducting our training program in more than 20 schools, besides a lot of other events and campaigns at Tanta University, Tanta club and on streets.
Conducted 2 courses in partnership with Vodafone Training team and YLI team.
My team trained about 500 child and 200 adults as a total within a year.


Company Details

Life Makers Foundation (Tanta) (multinational)

Tanta, Egypt

101-500 employees

Non-Profit Organizations

http://www.lifemakers.org/new/index.php

Jan 2009 to Oct 2010 (1 year 9 months)
Creator & Training Coordinator (volunteer) at Tajweed Project

Experience Details

Creator & Training Coordinator (volunteer)

Project/Program Management, Education/Teaching, Human Resources

Manager

Tajweed Project (Learn How to Read the Holly Quran in the right way)
Participated in brainstorming sessions in order to create the idea of the project.
We Designed our own Training Program and get accreditation from ElAzhar Univ. within a month.
Designed and conducted ADV. Campaign covering our village including Tanta Univ. and ElAzhar Univ. in Tanta.
Delivered our Training for 100 students within a month and we got excellent feedback.


Company Details

Tajweed Project

Tanta, Egypt

1-10 employees

Education, Religious Institutions , Non-Profit Organizations

N/A

Jan 2010 to Mar 2010 (2 months)
Creator & Organizer (volunteer) at Life Makers Cultural Forum

Experience Details

Creator & Organizer (volunteer)

Administration, Project/Program Management

Manager

Participated in many meetings and brainstorming sessions to create the idea and its operational plan.
Participated in designing an advertising campaign and conduct it.
Preparing the place, equipment (speakers, projector …) and facilities.
Communicate with participants, confirming attendance, provide updates and collecting feedback.
Managing sessions as a time keeper, interlocutor and speaker.
Achieved to about 50 members in our forum within two months, and more than 500 visitors to our page on Facebook.


Company Details

Life Makers Cultural Forum

Tanta, Egypt

101-500 employees

Education, Entertainment , Non-Profit Organizations

https://www.facebook.com/groups/215591415171187/?fref=ts

Aug 2009 to Oct 2009 (2 months)
Training Coordinator (volunteer) at Life Makers Foundation (Tanta)

Experience Details

Training Coordinator (volunteer)

Education/Teaching, Project/Program Management, Training/Instructor

Entry Level

N/A


Company Details

Life Makers Foundation (Tanta) (multinational)

Tanta, Egypt

101-500 employees

Non-Profit Organizations

http://www.lifemakers.org/new/index.php

Jan 2007 to Dec 2008 (1 year 11 months)

Education

College Diploma in Human Resources Management

Education Details

College Diploma

Human Resources Management

American University in Cairo (AUC), Egypt

Not specified

Strategic Management, Recruitment and Placement, Training and Development,

Still Studying Compensation and Benefits, Labor Law, HR Information System.

American University in Cairo (AUC)
2014 - 2015
College Diploma in Psychology

Education Details

College Diploma

Psychology

Tanta University, Egypt

Not specified

Deeper Knowledge about methodology, and Statistics as a preparation to the Masters Degree

Actually it is Pre-Masters not a Diploma

Tanta University
2013 - 2014
Bachelor Of Arts in Psychology

Education Details

Bachelor Of Arts

Psychology

Tanta University, Egypt

C / Good / 65 - 75%

Overview about Humanities and Social Sciences, General Knowledge about psychology, the History Of Psychology, Overview about statistics, Methodology, and branches of psychology.

N/A

Tanta University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

nawag secondary school

Egypt

2005

B / Very Good / 75 - 85%

N/A

nawag secondary school
2005

Certifications

HRMD
Mar 2015

Certificate details

HRMD

Mar 2015

B+

N/A

N/A

AUC

N/A

Training and Courses

Training/Course Details

HR

Aug 2013

NGC Certified by LoughBrough Univ.

Overview about HR Functions.

English at AUC
Jun 2013

Training/Course Details

English

Jun 2013

AUC

Upper Intermediate Level.

Training/Course Details

Communication&Presentation Skills

Jan 2010

Ebdaa Center For Human Development

N/A

Training/Course Details

Self Management

Jan 2009

Vodafone Training Dept. & YLI Team

How to manage you life, and your time , How to build and control relations, How to achieve your personal victory and success. (It is some thing like the Seven Habits)

Training/Course Details

Planning

Oct 2008

Vision Center for training

Basic course, Introduction, and Overview on the basic tools.

Training/Course Details

Small Projects Management

Sep 2008

Vision Center for training

N/A

Training/Course Details

Handling charity campaigns

Mar 2008

Life Makers Foundation

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdministrationAhmed Shougiri (khawater TV Show)ArabicCall Center AgentCinema&MoviesCommunication&Presentation SkillsCommunicatorComputer SoftwareCreator & OrganizerCreator & Training CoordinatorCustomer ServiceEducationEnglishEntertainmentEnvironmental ServicesEvents OrganizerFootballFreight DeliveryHRHR CoordinatorHR SpecialistHRMDHandling Charity CampaignsHard WorkerHuman ResourcesHuman Resources ManagementInternetLife Makers Foundation (Tanta)MKCL Arabia Ltd.ManagementMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNon-Profit OrganizationsOffice AdminOffshoringOutsourcingPackagePhilosophyPlanningProblem SolverProgram ManagementProjectProject ManagerPsychologyReadingRecruitmentReligious InstitutionsSelf ManagementSmall Projects ManagementSocial WorkSoft MusicSupportSupportiveSwimmingTamim BaghothyTeaching&TrainingTeam LeaderTeam PlayerTelecommunicationsTraining And CoachingTraining CoordinationTraining CoordinatorTravelling&CampingWindows Movie Maker

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Movie Maker

Windows Movie Maker

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: High

:

3-5 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

1-3 years

Fields of Expertise

Social Work

Social Work

: Expert

: Extreme - I love it!

:

5-7 years

Events Organizer

Events Organizer

: Expert

: Extreme - I love it!

:

3-5 years

Teaching&Training

Teaching&Training

: Expert

: Extreme - I love it!

:

1-3 years

Training Coordination

Training Coordination

: Advanced

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Intermediate

: Medium

:

Less than 1 year

Recruitment

Recruitment

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Human Resources Management

Human Resources Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Problem Solver, Team Player, Supportive

Online Presence

https://www.linkedin.com/nhome/?trk=https://www.facebook.com/3sam.a7mad

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